Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Rachel-Anne Holman

Adelaide,SA

Summary

Hardworking employee with community service, customer service and multitasking abilities. Devoted to giving every customer and client/consumer a positive experience. Willing to undertake training in order to obtain part-time or full time employment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

School Service Officer

Department for Education
07.2019 - Current
  • Encouraged students to take an active role in their own learning process.
  • Instructed students individually or in groups to reinforce learning concepts.
  • Maintained a safe environment for all students while adhering to school policies and procedures.
  • Worked one-on-one with special needs students to help navigate through school challenges.
  • Participated in professional development workshops related to teaching techniques.

Support Worker at Vinnies Women's Crisis Centre

St Vincent de Paul Society SA
, SA
11.2017 - 07.2019
  • Responded quickly to emergency situations involving clients in order to protect their safety.
  • Ensured the physical safety of each client through regular check-ins and monitoring of behaviors.
  • Created a safe environment by identifying potential risks and implementing appropriate interventions.
  • Maintained accurate records of client progress, services provided, and any issues encountered.
  • Facilitated recreational activities that encouraged socialization and skill development.
  • Educated families about available resources within the community.
  • Promoted effective working relationships with service providers and forged collateral contacts to support and deliver community-based approach.
  • Maintained accurate records and documented client data in company databases.
  • Consulted and collaborated with other professionals to provide continuity of patient-family care.
  • Handled confidential documents in an organized fashion according to established protocol.

(Volunteer) Emergency Assistance & Administration

Anglicare SA
, SA
08.2016 - 12.2017
  • Provided individuals and families with information and resources to connect with available programs.
  • Responded quickly to emergency situations involving clients in order to protect their safety.
  • Conducted assessments to determine the appropriate level of care for clients in crisis.
  • Provided administrative support to management team.
  • Answered incoming calls in a professional manner.
  • Greeted visitors in a courteous manner and provided assistance when necessary.

Sales Assistant

FoodWorks
Pooraka, SA
03.2011 - 11.2016
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained cleanliness of the sales floor area at all times.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.

Skills

  • Reporting and Documentation
  • Client Needs Assessments
  • Effective Customer Communication
  • Client Advocacy
  • Customer Service
  • Collaboration and Teamwork
  • Written Communication
  • Data Confidentiality

Certification

  • Certificate III in Community Services
  • Certificate IV in Mental Health
  • Diploma in Community Services (Mental Health)

Timeline

School Service Officer

Department for Education
07.2019 - Current

Support Worker at Vinnies Women's Crisis Centre

St Vincent de Paul Society SA
11.2017 - 07.2019

(Volunteer) Emergency Assistance & Administration

Anglicare SA
08.2016 - 12.2017

Sales Assistant

FoodWorks
03.2011 - 11.2016

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Rachel-Anne Holman