Rachel Baek
Kings Langley,NSW
Summary
Skilled Dental Receptionist and Dental Assistant with experience managing front desk operations for heavily trafficked offices. Collaborative team member, maintaining positive communication and friendly nature.
Overview
8
8
years of professional experience
Work History
Dental Assistant
Sydney Paediatric Dentistry
12.2022 - Current
- Performed general chair-side duties for paediatric dentistry.
- Performed chair-side duties for treatments under general anesthesia in theatres.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment both in clinic and theatres.
- Measured and recorded vital statistics by taking patient's oxygen level and heart rate.
- Used Dental 4 Windows to document and maintain patient information and health background.
- Staged tray for procedures by arranging dental instruments and equipment both in clinic and theatres.
Assistant Photographer
Snaps By Tiffany
12.2022 - Current
- Produced original, creative content for promotional advertisements and marketing materials.
- Planned and prepared for on-location and studio shoots.
- Kept photography equipment available, clean and working.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Took photos from different angles and perspectives to capture perfect images.
Event Assistant
Macquarie University
02.2022 - 09.2022
- Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
- Welcomed guests to events, checked invitations and oversaw proper seating.
- Greeted and directed guests at events and explained seating arrangements to keep tables organized.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations and events
Receptionist/ Dental Assistant
Miracle Dental Care
05.2018 - 03.2022
- Confirmed appointments, communicated with clients and updated client records.
- Corresponded with clients through email, telephone or postal mail.
- Administrative duties using Dental 4 Windows system including data entering, scheduling, keeping patient records, daily invoice reporting, issuing formal letters and scanning and copying files.
- Managing office inventory by restocking supplies and placing orders.
- Organising Lab work pick ups and deliveries.
- Payment handling including cash, EFTPOS and claiming private insurances, Medicare bulk billings with HICAPS.
- Chair-side assisting to all procedures from general to complicated procedures such as implant.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
Sales Consultant
Yes Optus
05.2016 - 05.2018
- Administrative duties including data entry, filing documents, responding to emails and phone calls.
- Completed orders and services through Jarvis and SOS system and organised deliveries to meet customers time frame.
- Managed shop stocks, placed purchase orders, faulty and stolen items reporting
- Provided training to newer members
- Provided sales and customer service assistance to walk-in traffic
- Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs.
- Selected correct products based on customer specifications and explained details and functionality of each.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Provided information about network policies, contract parameters and payment plans.
- Troubleshot technical concerns regarding cell phone operations, applications and performance.
- Received training and certification from various brands to represent brand, explain technical functions of mobile devices and guide product selection by customers.
Education
Bachelor of Business - Event Management
Torrens University
Sydney10.2024
Certificate III - Dental Assisting
TAFE
Sydney02.2020
Skills
- Fluent in Korean
- Computer Skills (Microsoft, Photoshop, iMovie)
- Provide First Aid and CPR
- Attention to detail
- Self-Motivated
- Flexible and Adaptable
References
- Dr Reena Bhatt BDS (Syd), D.Clin.Dent (Paed Dent), MRACDS (Paeds)
0425 222 927
- Dr Lisa Kim BDS, GDipDent
02 9037 6376
Timeline
Dental Assistant
Sydney Paediatric Dentistry
12.2022 - Current
Assistant Photographer
Snaps By Tiffany
12.2022 - Current
Event Assistant
Macquarie University
02.2022 - 09.2022
Receptionist/ Dental Assistant
Miracle Dental Care
05.2018 - 03.2022
Sales Consultant
Yes Optus
05.2016 - 05.2018
Bachelor of Business - Event Management
Torrens University
Certificate III - Dental Assisting
TAFE
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