Rachel Bailey

Delivering people management, safely and with empathy to drive results. I love educating, driving, and teaching my Team to deliver to the needs of customers and the business. I am the steady hand at the tiller that allows us all to grow and deliver our best every day. Risk mitigation and compliance within a strong regulatory framework is a specialty. I am known as a high-energy player with a curious mind and a commitment to lifelong learning. I place a high value on cross collaboration, education, public speaking and managing my direct reports with empathy.

• Delivering people management, safely and with empathy to drive results
• I love educating, driving, and teaching my Team to deliver to the needs of customers and the business
• I am the steady hand at the tiller that allows us all to grow and deliver our best every day
• Risk mitigation and compliance within a strong regulatory framework is a specialty
• I am known as a high-energy player with a curious mind and a commitment to lifelong learning
• I place a high value on cross collaboration, education, public speaking and managing my direct reports with empathy
• I drive my team in a continuous improvement model in a competitive sales environment while fostering their wellbeing
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

• Team Leader Insurance in the Sales and Service where I led more than 10 teams to success. Every time I gained a new team, I uplifted results delivering to strong metric KPIs, driven our people to success, exceeded expectations, and met my own KPIs. I love to cross collaborate with other departments, delivering the new change to our management processes launching the Enlighten Programs and the ETHOS continuous improvement model.
• Frequently delivered the education and tutoring required for new recruits to enable the business to quickly and effectively onboard them into their roles.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

• Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
• Achieved top-ranking sales performance consistently by meeting or exceeding sales quotas and targets on a regular basis - eligible for the ELEVATE program allowing quick entry into the Leadership, Training and Coaching Pools.
• Learning the Risk, Profit and financial frameworks surrounding the regulatory environment of ASIC and ACCC.

• Managed a complex recycling hub, training staff to adhere to all OH & S requirements, product flow, recycling concepts to create a self sustaining and profitable recycling business.
• Support trauma affected refugees with housing, education, financial and English learning support via a referral process. We developed a strong and well earned reputation for customer and staff care with high levels of retention.
• Deliver strong levels of training to new recruits (after recruiting) to work safely in an office and warehouse environment. Case manage any risk incidents.

Sole owner / operator of Repeat Offenderz - increasing sales month after month following it's launch. This business required design elements, drive, huge amounts of energy, and a hard-headed approach to finance and strategy. I quickly learned how to measure what was working and what is not and a consistency in coming up with new ideas for sales techniques and marketing. I doggedly displayed these qualities to build a much loved business with a loyal following. Under my initiative the business expanded it's social media profile to more than 2000+ followers upon sale of the business.

E3 Consulting was a innovative start up delivering research on the Californian Smart Grid Project. I served as a consultant to Dr Veryan Hann, an academic and now senior policy researcher within the Australian Energy Market. Research delivered to energy policy, energy efficiency, impacts on vulnerable energy consumers and energy equity within the transition to smart energy grids.

PIRSA is a division of the SA Government delivering agricultural services. Employed to read, reformat complex technical soil and environmental regulatory documents to deliver workshops with local landholders and other key stakeholders to explain the latest findings. Over 30 workshops delivered combining visual and oral presentations regarding the benefits of clay delving, farm improvements due to soil conditioning and linking structural changes to water penetration benefits. Baseline measurements of before and after trials conducted to measure carbon content for sequestration studies.

Secondary studies on verifying satellite data for broad acre farmers and over 100 vineyards mapping soil density and therefore water penetration rates conducted. GIS and on-farm data verification over a 500 km square radius in conjunction with CSIRO.

Coordinated with large logistical teams the consultation, education and consent of Traditional Owners in the NT to accept or reject proposed Mining and Exploration proposals on their land.