Rachel Barber
Bonython,ACT
Summary
Friendly and reliable people-person who thrives in fast paced, deadline driven climates. Have the ability and motivation to work through difficult scenarios in diverse environments to achieve satisfactory outcomes for customers and clients, while also seeking assistance when needed. Quick learner and successful in building excellent relationships with colleagues and management as well as members of the public. Areas of expertise include problem solving, organisational skills, money handling, maintaining confidentiality and always providing a prompt service.
Overview
6
6
years of professional experience
Work History
Dental Assistant/Receptionist
Greenway Dental
09.2022 - Current
- First point of contact for incoming calls and visitors to the practice.
- Use of computer systems, such as Dental 4 Windows and Microsoft Office to manage workload.
- Maintained the practices appointment system which involves booking, rescheduling and confirming appointments in accordance with procedure lengths.
- Managing urgent and/or emergency appointments.
- Assisted dentists with chairside assistance during complex procedures, ensuring efficiency, optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Processed and prepared patient X-rays and images for review by dentist.
- Followed specific protocols for cleaning and sterilising instruments and equipment in time for their use.
- Maintained strict confidentiality and professionalism.
- Streamlined appointment scheduling for increased efficiency and patient flow.
- Handled administrative tasks such as billing, processing insurance claims and taking phone calls.
- Documented patient health information, medical history, and other important information for future reference.
Customer Service Cashier
Woolworths
08.2018 - 09.2022
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with accuracy and efficiency, along with an upstanding attitude.
- Resolved customer complaints with a calm and understanding viewpoint.
- Maintained a clean and tidy checkout area.
- Handled various amounts of money on a daily basis.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Data Entry Officer
Australian Bureau Of Statistics
08.2021 - 05.2022
- Entered data into databases with accuracy and efficiency, following the rules provided.
- Dealt with highly confidential and personal information.
- Worked as a part of a team to meet throughput deadlines.
- Experience and understanding in a number of various platforms, including Microsoft Word and Excel.
Education
St Francis of Assisi
Canberra, ACTSt Mary MacKillop College
Canberra, ACTSkills
- Feedback acceptance and cooperative attitude
- Customer service and assistance
- Processing data on various platforms
- Working in fast paced and busy environments
- Excellent attention to detail
- Patient relations
- Inventory management
- Outstanding organisation and scheduling skills
- Customer and client relations
Timeline
Dental Assistant/Receptionist
Greenway Dental
09.2022 - Current
Data Entry Officer
Australian Bureau Of Statistics
08.2021 - 05.2022
Customer Service Cashier
Woolworths
08.2018 - 09.2022
St Francis of Assisi
St Mary MacKillop College
Similar Profiles
Trisha PowellTrisha Powell
Registered Dental Hygienist at Greenway Village Dental/James E. Rice DDSRegistered Dental Hygienist at Greenway Village Dental/James E. Rice DDS
ATHRAA SHESHAATHRAA SHESHA
Volunteer at Greenway Smiles DentalVolunteer at Greenway Smiles Dental
Jesse GouvinJesse Gouvin
General Manager at Greenway Honda of FlorenceGeneral Manager at Greenway Honda of Florence