Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Baskharon

South Hedland,Western Australia

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships in a dynamic, fast-paced settings. Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and customer service excellence.

Overview

16
16
years of professional experience

Work History

Customer Service Officer

Port Hedland Leisure
05.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about Memberships, accounts and other Services.
  • Address customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Provided primary customer support to internal and external customers.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Count cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
  • Communicate with clients regarding account services, statements, and balances.
  • Initiate investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
  • Handle customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handle concerns quickly and escalated major issues to supervisor.
  • Respond to customer requests for products, services, and company information.
  • Participate in team meetings and training sessions to stay informed about workplace updates and changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Respond proactively and positively to rapid change.
  • Educate customers about billing, payment processing and support policies and procedures.
  • Train staff on operating procedures.

Beauty Therapist

Desert Goddess Beauty Clinic
05.2018 - 03.2023
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Handled stocking and cleaning of both therapeutic workspaces and front office.
  • Analyzed client needs and came up with individualized and continuous treatment plans.
  • Processed payments, entering sales in register for prompt customer service.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Maintained counter and display areas for cleanliness and organization.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Trained new staff in product knowledge and customer service protocols.
  • Developed loyal following of clients by providing high-quality services.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Demonstrated thorough knowledge of all salon products and services.
  • Trained new Beauty Therapists on skincare products and treatments.

Owner

Self Run Home Business
01.2013 - 01.2017
  • Self run home beauty business
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Interacted well with customers to build connections and nurture relationships.

Brow and Lash Artist

The Brow Bar
01.2008 - 01.2010
  • Kept workspace clean, organized and well-stocked for upcoming appointments.
  • Consulted with clients to understand desired look and discuss available lash options.
  • Followed strict safety standards to protect clients from injury or infection.
  • Addressed client questions, concerns and requests directly for maximum satisfaction.
  • Encouraged repeat business based on quality of service and strength of client relationships.
  • Utilized exceptional customer service skills throughout lash consultations and services.
  • Answered phone calls and emails to schedule client appointments.
  • Developed loyal following of clients by providing high-quality services.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

First Aid Certificate -

Essential First Aid
Port Hedland, WA

Advanced Diploma - Beauty Therapy

Gordon Institute of TAFE
Geelong, VIC
06.2005

Year 12 VCE -

Sacred Heart College
Geelong, VIC
12.2003

Skills

  • Handling customer enquiries
  • Liaising with customers face to face
  • Opening and closing of a business
  • Well organized and can run to a strict time schedule
  • Consultative Sales
  • Payment Processing
  • Customer Support
  • Employee Development
  • Account Investigation

Timeline

Customer Service Officer

Port Hedland Leisure
05.2022 - Current

Beauty Therapist

Desert Goddess Beauty Clinic
05.2018 - 03.2023

Owner

Self Run Home Business
01.2013 - 01.2017

Brow and Lash Artist

The Brow Bar
01.2008 - 01.2010

First Aid Certificate -

Essential First Aid

Advanced Diploma - Beauty Therapy

Gordon Institute of TAFE

Year 12 VCE -

Sacred Heart College

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Rachel Baskharon