Rachel Bass
Biloela
Summary
Dynamic Nominated Supervisor at My School Childcare & Kindergarten, recognized for enhancing team productivity through effective training and mentoring. Skilled in operations management and relationship building, I successfully improved customer satisfaction and streamlined workflows, fostering a culture of excellence and collaboration among staff.
Overview
14
14
years of professional experience
Work History
Nominated Supervisor
My School Childcare & Kindergarten Rockhampton
01.2018 - 06.2025
- Oversaw daily operations of the centre, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Completed rostering ensuring to stay within budgeted guidelines.
- Engaged with customer account statements and ensuring all customer accounts are kept up to date.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Engaged with parents and families to build positive relationships for children to thrive.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Managed budget allocation, ensuring optimal resource utilization for facility maintenance and improvement initiatives.
Childcare Lead Educator
Mt Archer Early Learning
11.2016 - 01.2018
- Communicated regularly with parents regarding their child''s development, addressing concerns and celebrating milestones together.
- Collaborated with fellow educators to establish a nurturing environment that promoted physical, mental, and emotional wellbeing.
- Improved child behavior by implementing positive reinforcement strategies and setting clear expectations for conduct.
- Supported children''s emotional growth through compassionate listening and guidance during challenging situations.
- Developed age-appropriate lesson plans tailored to individual learning needs, boosting overall comprehension and success.
- Participated in ongoing professional development opportunities to stay current on best practices in childcare education.
- Implemented creative teaching methods, capturing children''s interest and enhancing their educational experience.
- Facilitated smooth transitions between activities throughout the day, minimizing downtime and maintaining a positive classroom atmosphere.
- Established strong relationships with families, creating an open dialogue about their child''s progress and needs within the program.
- Nurtured creativity by providing ample opportunities for artistic expression through various mediums like painting, drawing, or crafting projects.
- Maintained detailed records of each child''s progress, using data to inform future instruction and offer personalized support.
- Established positive relationships with students and families.
Administrative Assistant
Queensland Linen Services
11.2015 - 11.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Customer Service
Coles Supermarket
09.2013 - 11.2015
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
Customer Service Cashier
Bunnings Warehouse
01.2011 - 09.2013
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Education
Diploma of Early Childhood Education & Care - Childcare
TAFE NSW
NSW02-2018
Certificate III Early Childhood Education & Care - Childcare
Cairns Training Acadamey
QLD11-2018
High School Diploma -
Emmaus College
Rockhampton, QLD11-2015
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Inventory control
- Staff development
- Staff discipline
- Processes and procedures
- Operations management
- Relationship building
- Expectation setting
- Microsoft Software experience
- Business administration
Timeline
Nominated Supervisor
My School Childcare & Kindergarten Rockhampton
01.2018 - 06.2025
Childcare Lead Educator
Mt Archer Early Learning
11.2016 - 01.2018
Administrative Assistant
Queensland Linen Services
11.2015 - 11.2016
Customer Service
Coles Supermarket
09.2013 - 11.2015
Customer Service Cashier
Bunnings Warehouse
01.2011 - 09.2013
Diploma of Early Childhood Education & Care - Childcare
TAFE NSW
Certificate III Early Childhood Education & Care - Childcare
Cairns Training Acadamey
High School Diploma -
Emmaus College
Similar Profiles
Cortney KennedyCortney Kennedy
Childcare Educator at My School Childcare and KindergartenChildcare Educator at My School Childcare and Kindergarten
Ayu PradnyandariAyu Pradnyandari
Early Childhood Educator Assistant at My School Childcare and KindergartenEarly Childhood Educator Assistant at My School Childcare and Kindergarten
Phattharaporn GuyPhattharaporn Guy
Childcare Educator at Milestone Childcare and Kindergarten & Choklits Croydon Child Care Centre & KindergartenChildcare Educator at Milestone Childcare and Kindergarten & Choklits Croydon Child Care Centre & Kindergarten
Mia EvansMia Evans
Volunteer at Biloela Retirement VillageVolunteer at Biloela Retirement Village
Eran RossEran Ross
Labor/Trades assistant at DJ stealsLabor/Trades assistant at DJ steals