Rachel Bell

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and adaptability, with swift capacity to learn and apply new skills.

Certificate III in Business (April 2020 – December 2020)

Studied at OCTEC, Orange.

• I gained valuable skills and knowledge in office administration. During my training, I learned how to efficiently prepare and manage documents, create and organize spreadsheets, and maintain office resources. I also developed a strong understanding of office procedures, communication practices, and the use of various office software, all of which equipped me to contribute effectively to a professional work environment.

Certificate IV in Business (September 2023 - September 2024)

Studied through traineeship at NEPEAN Power through HunterNet.

• Completed Certificate IV in Business, where I acquired advanced skills in office administration, project management, business communication, and financial management. The program provided practical knowledge in areas such as preparing business documents, coordinating workplace activities, implementing business strategies, and using various software tools to improve business operations and efficiency. This certification enhanced my ability to manage day-to-day business tasks and support organizational growth.

Certificate III in Pathways to Further Study (August 2021)

Studied at TAFE online.

• I have successfully completed Year 11, which is equivalent to the Higher School Certificate (HSC), and am preparing to begin Year 12. This educational journey has equipped me with a strong foundation in a wide range of subjects, and I am excited to continue my studies and further develop my skills in the upcoming year.