Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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RACHEL BIRUGU OCHIZA

RACHEL BIRUGU OCHIZA

Redbank Plains,Australia

Summary

Dynamic and results-driven professional with a strong work ethic, honed at KFC, where I excelled in order management and active listening. Proven ability to enhance customer satisfaction and team efficiency, consistently addressing concerns and promoting a positive dining experience. Skilled in problem-solving and maintaining a clean, organized service area.

Overview

5
5
years of professional experience
2
2
Certifications

Work History

Cashier

Mcdonald
Collingwood, Australia
06.2025 - Current
  • Operated cash register, processing customer transactions quickly and accurately.
  • Assisted customers with menu selections, promoting daily specials and upsells.
  • Collaborated with team members to ensure smooth service during peak hours.

Food and Beverage Attendant

Afrikanbite
Redbank Plains, Australia
02.2022 - 11.2024
  • Monitored dining area for guest satisfaction and addressed concerns promptly.
  • Supported team members during busy shifts to enhance efficiency and service quality.
  • Maintained a positive attitude towards coworkers and customers at all times.

Order Processor

KFC
Redbank Plains, Australia
12.2020 - 06.2021
  • Delivered exceptional front-of-house service, ensuring every customer received prompt and welcoming assistance.
  • Maintained a clean and organised service area, contributing to a positive dining experience.
  • Adapted quickly to changing demands, balancing customer service, order accuracy, and teamwork in a busy environment.

Education

High school Student - Criminology and Criminal Justice

Bellbird Park Sate Secondary College
Bellbird Park, QLD
11.2025

Skills

  • Monitoring and Restocking
  • Order management
  • Active Listening
  • Strong work ethic
  • Communication skills
  • Problem-solving
  • Conflict resolution

Accomplishments

  • Participated in a school program called Blue Edge, which primarily involved practical experience with the police.
  • Received a media certificate for my active involvement.

Languages

French
Limited
Swahili
Professional

Certification

Certificate 111 in Business

Timeline

Cashier

Mcdonald
06.2025 - Current

Food and Beverage Attendant

Afrikanbite
02.2022 - 11.2024

Order Processor

KFC
12.2020 - 06.2021

High school Student - Criminology and Criminal Justice

Bellbird Park Sate Secondary College
RACHEL BIRUGU OCHIZA