Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rachel Blythe

Tweed Heads,NSW

Summary

Hardworking Account Executive with 24 years of experience in different insurance departments. Delivers high quality customer service by accurately assessing clients needs and recommending the most useful policies and products. Eager to apply skills and experience to an exciting new role.

Overview

23
23
years of professional experience

Work History

Account Executive

GSG Insurance Services
03.2016 - Current
  • Processing of new business, renewals, quotations, endorsements and cancellations.
  • Conducted thorough Client reviews to understand their insurance needs.
  • Supporting of Senior Account Executives and liaising with Underwriters on large accounts.
  • Maintained control over debtors
  • Managed claims promptly with many positive outcomes for the Client
  • Experience in using many insurance platforms including Sunrise, SVU, Winbeat.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Contributed to successful project outcomes by skillfully coordinating resources and meeting deadlines consistently.
  • Actively participated in professional development opportunities to stay current on industry trends and best practices.
  • Increased client satisfaction by promptly addressing their concerns and providing tailored solutions.
  • Reduced turnaround times for client requests by prioritizing tasks effectively and managing workload efficiently.

Junior Broker

Wymark Sirius Insurance Brokers
01.2015 - 03.2016
  • Provided general assistance and support to Account Managers and Directors
  • Processing of new business, renewals, endorsements and cancellations
  • Efficiently assisted Clients with inquiries and needs
  • Experience using Winbeat and Sunrise


Client Relationship Manager

Cerno Loss Adjusting
02.2012 - 01.2015
  • Liaised with various Insurance Claims Departments and addressed their needs whilst building a strong relationship with all.
  • Monitored the progress of claims from lodgement through to completion. These claims included, motor, heavy vehicles/machinery and caravans.
  • Compile reports accurately and in a timely manner.
  • Liaise with Assessors, Contractors and Repairers in relation to the progress of repairs.
  • Timely respond to Client phone calls and emails.
  • Adhere to compliance, company policies and procedures including targets and KPI's.


Claims Accounts Customer Service Officer

RACQ Insurance
01.2001 - 12.2011
  • Processing of repair invoices in a timely manner to meet targets and KPI's.
  • Ensuring accurate authorisation of claim payments.
  • Receipting of excess payments, settlements and recoveries.
  • Scanning and processing documentation into internal systems.
  • Managed file archiving systems.
  • Answering all queries in relation to claims payments from internal and external customers.
  • General office duties

Education

Sunnybank State High School
Sunnybank, QLD
2000

Skills

  • Excellent Client Relationship Building
  • Successful Account Management
  • Excellent written and verbal communication
  • Ability to provide five star Customer Service
  • Learn new task quickly
  • Works well in a team environment
  • Honest, reliable, polite and ethical
  • Capable to work under pressure
  • Abide by all relevant workplace policies and procedures
  • Have ability to multi-task effectively

References

Permission granted to contact references


Craig Rodham

(Senior Account Executive)

GSG Insurance Services

Ph: 0409 152 482


Paul Vosti

(Authorised Representative)

Paul Vosti & Associates Pty Ltd

Ph: 0412 153 402



Timeline

Account Executive

GSG Insurance Services
03.2016 - Current

Junior Broker

Wymark Sirius Insurance Brokers
01.2015 - 03.2016

Client Relationship Manager

Cerno Loss Adjusting
02.2012 - 01.2015

Claims Accounts Customer Service Officer

RACQ Insurance
01.2001 - 12.2011

Sunnybank State High School

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Rachel Blythe