Rachel Brudenall
Sydney
Summary
Dedicated food service manager with several years of experience overseeing staff and operations for the field. Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Quick-thinker with logical solutions to a wide variety of issues in food service.
Overview
7
7
years of post-secondary education
2027
2027
years of professional experience
Work History
Catering Manager and chef
A Delish affair
Gladesville
06.2025 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
Restaurant Manager
Zeus Street Greek
03.2024 - 06.2025
- - Led a team of 20 staff, fostering a collaborative environment that increased overall team performance by 30%.
- Managed daily restaurant operations to enhance service efficiency and elevate customer satisfaction.
- Overhauled inventory management to decrease food waste by 20%.
Cafe Manager
Orchard Cafe
07.2023 - 01.2024
- - Opened cafe from scratch, reaching break-even within six months.
- - Opened the cafe from scratch, achieving break-even within the first six months.
- Created inventory management systems to streamline stock control.
Supervisor
Boyle Sports
02.2021 - 05.2023
- - Successfully managed daily operations, contributing to a 15% increase in customer satisfaction ratings.
- - Implemented new procedures for processing bets, reducing errors by 20%.
- Trained new team members on operational processes and customer service standards, enhancing team readiness and service quality. Facilitated onboarding for new team members to ensure understanding of operational processes and customer service standards.
Insurance Customer Service Representative
Axa
- - Achieved a 95% customer satisfaction score through effective communication and problem-solving.
- Assisted customers with policy inquiries and coverage options.
- Processed claims and managed customer documentation efficiently.
- - Developed a streamlined complaint resolution process that decreased response time by 40%.
Education
Level 5 QQI - Hospitality
Sligo CFE
Sligo 07.2020 - 01.2021
Leaving Certificate -
Patrick's College
Mayo 07.2012 - 01.2019
Skills
- Menu design
- Menu strategy
- Inventory management
- Team leadership
- Team management
- Client relations
- Customer service
Timeline
Catering Manager and chef
A Delish affair
06.2025 - Current
Restaurant Manager
Zeus Street Greek
03.2024 - 06.2025
Cafe Manager
Orchard Cafe
07.2023 - 01.2024
Supervisor
Boyle Sports
02.2021 - 05.2023
Level 5 QQI - Hospitality
Sligo CFE
07.2020 - 01.2021
Leaving Certificate -
Patrick's College
07.2012 - 01.2019
Insurance Customer Service Representative
Axa