Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Bruen

PORT MACQUARIE,Nsw

Summary

With extensive experience in disability focusing on mental health and behaviours and aged care ,complemented by a strong clinical background. Known for exceptional dedication and care,as evidenced by yearly bonuses and a recent nomination by peers for ShiftCare Support Worker of the year. Proven ability to provide high-quality support and foster a compassionate background

Overview

16
16
years of professional experience

Work History

Support Worker/Behaviour Therapist Assistant

Kevria
08.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Monitored clients' progress to adjust treatment plans accordingly.
  • Participated in professional development and training opportunities to enhance clinical skills.

SENIOR CARE PARTNER

AUSTRALIA UNITY, SIENNA GRANGE
02.2018 - Current
  • Assigned staff to meet residents care needs and address productivity standards, while adjusting for census
  • Skill mix and sick calls
  • Responsible for assisting RN with S8 round
  • Oversee all round to customers by leading, mentoring, supervising, assisting and coaching the team of Carer’s and F.S.A’s to ensure the residents experience the Better Together model of care
  • Responsible for ensuring appropriate detail documentation is updated on a regular basis in line with ACFI guidelines and processes
  • Responsible for continence management ,supplement management, diet preference folders, ensuring assessments are current, updating care plans, room housekeeping and audits, and stock management
  • Monitoring infection control procedures to ensure facility-wide health and safety
  • Provide thorough supervision for day-to-day operations of facility in accordance with set policy and procedures
  • Activity participates in quality assurance programs
  • Assisting the Registered Nurse to ensure all over well-being of residents
  • Monitor residents with acute conditions
  • Oversee implementation of residents Care plans
  • Implement new floor assignments based on evaluation of staffing requirements
  • Work as part of a team to ensure proper care of body mechanics and safety of staff and residents
  • Kept operations running smoothly and solved diverse problems by coordinating with residents
  • Management, internal departments

AIN

Reliance Agency
01.2023 - 11.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
  • Provided emotional support to patients and their families.
  • Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
  • Monitored patient reactions to drugs and carefully documented findings.
  • Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.

Carer

Own Business
05.2020 - 01.2022
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Determined specific needs and provided the most appropriate level of services for patient well-being.
  • Remained alert to problems or health issues of clients and competently responded.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Identified needs and coordinated plans for travel and out-of-town functions.

AIN

CATHOLIC CARE OF THE AGED, EMMAUS NURSING HOME
01.2009 - 01.2018
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Carer

Catholic Care -Image
02.2009 - 05.2011
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Planned, prepared, and served meals and snacks according to prescribed diets
  • Remained alert to problems or health issues of clients and competently responded.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted patients with self-administered medications.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Education

THE DTA (Dementia training Australia - Dementia

Dementia Training Australia

Bachelor of Nursing

CHARLES STUART UNIVERSITY
Port Macquarie
02.2020

Itegrated Into Ageing - Associate Degree

UNIVERSITY OF NEWCASTLE
04.2016

Certificate IV - Frontline Management

E.T.C
2015

Certificate IV - Aged Care

Novaskill
07.2009

Certificate III - Aged Care

Novaskill
02.2008

CERTIFICATE II IN COMMUNINITY SERVICES SUPPORT WORK -

NOVASKILL
2008

higher school certificate - H.S.C

Erina High School
Erina, NSW
1988

Skills

  • Client focus
  • Patience, Cheery , demeanour, ability to multi-task and time management skills
  • Caring and supportive attitude
  • Excellent communication skills
  • Embodying a positive attitude, having a high level of professionalism and showing a natural empathy towards the Older Person or Disabled
  • Being resourceful in the management of dementia through education provided by Dementia Australia and DTA (Dementia Training Australia)
  • Knowledge of assessing The Older person when attending ADLS with changes in skin integrity, Mobility, Continence, Cognition, pain, etc and reporting to the Clinical team
  • A palliative care approach aims to improve the quality of life for individuals and their families, by reducing their suffering through early identification, assessment of pain and reporting to the clinical team
  • Training and development
  • Highly skilled in carrying out Care plans in according to instructions
  • In-Depth knowledge of providing Older Person with physical and mental stimulation
  • Emotional Support
  • Behavioral support
  • Problem-Solving
  • Multitasking Abilities
  • Client Advocacy
  • Attention to Detail
  • Treatment Planning
  • Time management abilities
  • Continuous Improvement

Timeline

Support Worker/Behaviour Therapist Assistant

Kevria
08.2023 - Current

AIN

Reliance Agency
01.2023 - 11.2023

Carer

Own Business
05.2020 - 01.2022

SENIOR CARE PARTNER

AUSTRALIA UNITY, SIENNA GRANGE
02.2018 - Current

Carer

Catholic Care -Image
02.2009 - 05.2011

AIN

CATHOLIC CARE OF THE AGED, EMMAUS NURSING HOME
01.2009 - 01.2018

THE DTA (Dementia training Australia - Dementia

Dementia Training Australia

Bachelor of Nursing

CHARLES STUART UNIVERSITY

Itegrated Into Ageing - Associate Degree

UNIVERSITY OF NEWCASTLE

Certificate IV - Frontline Management

E.T.C

Certificate IV - Aged Care

Novaskill

Certificate III - Aged Care

Novaskill

CERTIFICATE II IN COMMUNINITY SERVICES SUPPORT WORK -

NOVASKILL

higher school certificate - H.S.C

Erina High School

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