RACHEL BRUS
Thornbury,VIC
Summary
Energetic School Volunteer with over 2 years of experience working with children and supporting teachers in classroom setting. Provided clerical, academic and social support to struggling students. Worked with classroom teachers to learn appropriate plans for each student. Hardworking and passionate, with strong organizational and interpersonal skills, excellent time management and problem-solving.
Overview
14
14
years of professional experience
Work History
Volunteer
Clifton Hill Primary School
02.2022 - Current
- Participated in group activities with students to build teamwork and foster healthy relationships.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Collaborated with other volunteers to organize school-wide events such as multicultural nights, fostering community engagement and cultural appreciation.
- Served as a positive role model for students by demonstrating strong work ethic, active participation, and commitment to education throughout all volunteer activities.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Prepared materials for class activities and art projects.
- Encouraged and guided students struggling academically, delivering support and assistance.
Sales Representative
Mars Wrigley
05.2022 - Current
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Consistently met or exceeded monthly quotas by adopting a proactive approach to lead generation, relationship management, and closing deals.
- Improved overall team performance by providing mentorship to junior representatives, sharing best practices, and promoting a positive work environment.
- Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Delivered engaging product demonstrations to prospective clients, showcasing features and benefits that aligned with their requirements.
- Streamlined sales processes by utilizing CRM software, improving efficiency and time management skills.
Sommelier
Rare Hare @ Jackalope Hotel
03.2019 - 11.2021
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Established lasting relationships with winemakers, importers, distributors, allowing access to limited-production wines or early releases unavailable elsewhere.
- Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Restaurant Manager
Saint Ernest
03.2018 - 03.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Bar Manager
Grub Fitzroy
01.2010 - 03.2018
- Streamlined scheduling processes to maximize efficiency while maintaining adequate staffing levels during peak hours of operation.
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to employees.
- Increased sales revenue by developing and executing targeted marketing strategies for each restaurant unit.
- Fostered a culture of continuous improvement, encouraging staff to identify inefficiencies and propose innovative solutions for enhanced performance.
- Cultivated strong relationships with community partners, leading to increased visibility and brand awareness in local markets.
- Managed daily operations, ensuring smooth workflow and optimal productivity across multiple restaurant units.
- Collaborated with executive team to develop strategic plans for expansion, resulting in successful opening of new locations.
- Enhanced guest experience through effective communication skills, handling complaints professionally and resolving issues promptly.
- Championed sustainability initiatives within restaurants by reducing waste output, conserving energy usage, and sourcing eco-friendly products wherever possible.
- Improved overall customer satisfaction by implementing efficient staff training programs and streamlining service procedures.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for growth and development.
- Developed a high-performing team culture through ongoing coaching, mentoring, and recognition of top performers within the organization.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Education
Bachelor of Science - Health Sciences
Deakin University
Melbourne, VIC2026
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Student Engagement
- Materials Preparation
- Student Mentoring
- Passion for customer satisfaction
- Organization and prioritization
- Problem-Solving
- Reliable and Responsible
- Critical Thinking
Personal Information
- Date of Birth: 11/04/87
- Nationality: Australian
References
- Hannah Wearne, Assistant Restaurant Manager, Grub
- Janita Connelly, Head Chef, Saint Ernest, Blairgowrie
- Cris Borin, Owner, Buku. Northcote,
- Mark Murphy, Owner of Grub, Fitzroy, Melbourne
adventure sports and cooking with my son
I have a 7 year old boy who has boundless energy, we enjoy getting outdoors at any opportunity. We are also passionate about cooking and learning about different cuisine and cultures.
Additional Information
Working with Children's card
Safe and reliable modern vehicle
Responsible service of alcohol
Wset III certificate
Timeline
Sales Representative
Mars Wrigley
05.2022 - Current
Volunteer
Clifton Hill Primary School
02.2022 - Current
Sommelier
Rare Hare @ Jackalope Hotel
03.2019 - 11.2021
Restaurant Manager
Saint Ernest
03.2018 - 03.2019
Bar Manager
Grub Fitzroy
01.2010 - 03.2018
Bachelor of Science - Health Sciences
Deakin University
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