Rachel Burrow
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Youth Justice NSW
09.2010 - Current
- Providing high level leadership and management of a multidisciplinary team to achieve optimum service delivery outcomes.
- Providing clinical and casework supervision, and support to Youth Justice caseworkers.
- Coaching and guidance to develop optimum performance of caseworkers aligned to both Departmental service delivery expectations and individualised learning goals of staff.
- Oversight in ensuring effective case management practices, consistent with Departmental polices and procedures.
- Approval and review of case plans to ensure best intervention practice to address offending risks and strategies that promote rehabilitation and diversion.
- Countersigning of court reports to ensure high quality analysis of offence risks and implementation of interventions to support the rehabilitation of a young person.
- Coordination of assessment and case allocation, combined with managing staff resources.
- Project oversight and execution of programs to ensure achievement of goals, tasks and quality delivery of services.
- Change management implementation and promotion of of agency goals within a professional manner.
- Liaison and networking with community organisations to resource services to young people and families.
- Demonstrated conflict resolution, management of staff grievances and mediation skills to support the functioning of a front line office.
- Demonstrated responsibility to promote a safe work-place that promotes healthy mental and emotional well-being.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
Youth Justice
05.2008 - 09.2010
Client Services Manager - Juniperina
Youth Justice
01.2008 - 05.2008
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Interacted with clients on regular basis to quickly alleviate issues and provide staff with guidance.
- Guidance and supervision of custodial staff.
- Input and oversight of decisions and case management of detainees within a rehabilitative and behavioural management framework.
- Demonstrated ability and accountability to apply logical thought, problem solving and identification of priorities for response on a daily basis.
Assistant Manager
Youth Justice
03.2007 - 01.2008
Executive Officer - Central Office
Youth Justice
03.2006 - 03.2007
- Handled administration management for senior executive team of the Department.
- Coordination of preparation of sensitive information for the completion of Briefing Notes and Ministerials.
- Anticipated and tracked operational strategic information.
- Interacted professionally with external and internal agencies to build connections and nurture relationships.
- Performed multi-tasks and displayed highly adept time management skills to work within varied deadlines.
Youth Justice Caseworker
Youth Justice
02.2003 - 03.2006
- Responsible for the supervision and case management of young offenders.
- Assessed needs of each client and recommended appropriate services and resources.
- Provision of analytical reports to courts.
- Monitored case progress for timely completion and compliance within a client-focused and competing legal/compliance framework.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Demonstrated ability to be accountable for decisions on service delivery for young people.
- Demonstrated high level of organisational, flexibility and time management skills to mange multiple tasks within a dynamic front line role.
- Liaison, worked in partnership and built strong community links with agencies to support advocacy and met the needs of client group.
Education
Lead The Way - Managerial Program
Youth Justice Diploma of Management
Youth Justice Management Development ProgramBachelor of Social Work
University of Western Sydney
11.2002
Skills
- Strong managerial skills
- Highly adept leadership and coaching attributes
- Strong networking and organisational skills
- Result orientated
- Highly motivated with an ability to to perform at an optimal level within a competing and dynamic environment
Timeline
Assistant Manager
Youth Justice NSW
09.2010 - Current
Assistant Manager
Youth Justice
05.2008 - 09.2010
Client Services Manager - Juniperina
Youth Justice
01.2008 - 05.2008
Assistant Manager
Youth Justice
03.2007 - 01.2008
Executive Officer - Central Office
Youth Justice
03.2006 - 03.2007
Youth Justice Caseworker
Youth Justice
02.2003 - 03.2006
Lead The Way - Managerial Program
Diploma of Management
Bachelor of Social Work
University of Western Sydney
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