RACHEL BUTT
MUTTAMA
Summary
Detail-oriented individual with exceptional communication skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognised for proactive problem-solving and addressing issues, with a strong focus on optimising processes and supporting team objectives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Crew Coach
McDonalds Gundagai
09.2022 - Current
- Facilitated open communication among crew members, fostering trust and collaboration within the team.
- Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
- Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
- Fostered a positive work environment, enhancing crew morale and job satisfaction.
- Fostered strong sense of responsibility and discipline within team, leading by example and setting high standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Reduced complaints from clients by addressing specific cleaning requests promptly.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimising discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the store.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Facilitated smoother checkout process, trained new employees on POS systems.
Bookkeeping
Waimarie Partnership
07.2019 - 03.2025
- Implemented effective bookkeeping systems to maintain accurate records and improve overall financial management.
- Increased client satisfaction through consistent communication and personalized bookkeeping support tailored to their specific needs.
- Performed accurate bookkeeping tasks as needed, supporting financial record keeping efforts within the organisation.
- Streamlined bookkeeping processes by implementing efficient systems and software.
- Managed financial transactions, ensuring accurate bookkeeping and timely processing of payments.
Bartender
Cootamundra Ex Servicemen Club
10.2023 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organised workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Career Break
Home Management
07.2004 - 02.2016
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organised and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Cashier
Metro Petroleum
10.2004 - 12.2004
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilised POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Redeemed coupons to discount purchases.
Office Administrator
Country Batteries
02.1999 - 02.2000
- Interacted with customers by phone, email or in-person to provide information
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions
- Maintained open communication with customers to foster positive relations and provide updates on issues
- Sales of Car and Truck Batteries
Education
Certificate III - Office Administration
Cootamundra Riverina Institute of TAFE
Certificate II - Information Technology
Cootamundra Riverina Institute of TAFE
Certificate III - Child Studies
Young Riverina Institute of TAFE
SACRED HEART CENTRAL SCHOOL
Skills
- Responsible Service of Alcohol NSW card number CCH11310293 expiry 1 August 2027
- Coaching techniques
- Task delegation
- Collaborative approach
- Staff motivation
- Coaching and development
- Relationship building
- Strong multitasking
- Customer service
- Highly reliable
- Engaging personality
- Cleanliness and hygiene
- Payment processing
- Complex Problem-solving
Certification
TAFE DIGITAL OTEN COURSE FOR RESPONSIBLE SERVICE OF ALCOHOL NSW 2022 card number CCH11310293 expiry 1 August 2027
Timeline
Bartender
Cootamundra Ex Servicemen Club
10.2023 - 10.2024
Crew Coach
McDonalds Gundagai
09.2022 - Current
Bookkeeping
Waimarie Partnership
07.2019 - 03.2025
Customer Service Cashier
Metro Petroleum
10.2004 - 12.2004
Career Break
Home Management
07.2004 - 02.2016
Office Administrator
Country Batteries
02.1999 - 02.2000
Certificate II - Information Technology
Cootamundra Riverina Institute of TAFE
Certificate III - Child Studies
Young Riverina Institute of TAFE
Certificate III - Office Administration
Cootamundra Riverina Institute of TAFE
SACRED HEART CENTRAL SCHOOL
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