Rachel Carr
Pearcedale,VIC
Summary
Goal-oriented professional dedicated to supporting patrons and staff with administrative needs. Compassionate and analytical in helping resolve diverse problems. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Property Maintenance Specialist
R.C.CARR MAINTENANCE SERVICES
Pearcedale, VIC
01.2017 - Current
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Ensured compliance with applicable laws and regulations related to business operations.
- Oversaw budgeting and financial management.
- Ensured compliance with local, state, and federal regulations.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Led startup and creation of operational procedures and workflow planning.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Collaborated with other owners on joint ventures and shared resources.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed legal documents related to business operations.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Provided direction and guidance to employees.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Developed policies and procedures for the organization.
- Set pricing structures according to market analytics and emerging trends.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Implemented quality assurance processes to ensure product excellence.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Mitigated business risks by working closely with staff members and assessing performance.
- Provided leadership, insight and mentoring to newly hired employees.
- Maintained relationships with existing clients by providing superior customer service.
- Executed performance reviews to encourage improved productivity for team members.
- Conducted performance reviews for employees on a regular basis.
- Formed and sustained strategic relationships with clients.
- Managed daily operations of business, including hiring and training staff.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed routine maintenance and repair.
- Identified needs of customers promptly and efficiently.
- Managed household errands and other essential duties.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Box Forest Secondary College
Pascoe Vale, VIC12-1991
Skills
- Multitasking
- Cataloging of materials
- Processes and procedures
- Information retrieval
- Display creation
- Materials management
- Records correction
- Material shelving
- Telephone etiquette
- Administrative support
- Research assistance
- Filing
- Bookkeeping
- Training and coaching
- Office administration
- Meticulous attention to detail
- Customer and client relations
- Professional and polished presentation
- Professional and mature
- Team bonding
Custom
Worked for the Museum of Victoria in customer service.
Provided information on exhibitions and programs along with operating activities and discovery centres. Took on the task of archiving in the human resources department.
Performed a range of higher duties for Scienceworks in human resources, corporate services and education services. Along with doing project work for Tourism Victoria.
Timeline
Property Maintenance Specialist
R.C.CARR MAINTENANCE SERVICES
01.2017 - Current
High School Diploma -
Box Forest Secondary College
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