rachel casson
Ashmore,QLD
Summary
Reliable Barista able to quickly learn and master new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top quality service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
16
16
years of professional experience
Work History
Cleaner
Renies Housekeeping
Gold coast, QLD
07.2014 - Current
- Protected floors and fixtures with correct application of solutions and use of cleaning equipment.
- Handled, used and stored hazardous chemical cleaners correctly to prevent injury or illness.
- Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
- Steam cleaned and shampooed carpets to prolong life of fibers and boost color.
- General housekeeping duties.
Barista
Zarraffa's Coffee
Nerang, QLD
01.2012 - 05.2014
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Provided customers with product details such as coffee blends and preparation descriptions.
- Monitored cafe for seating availability, safety and well being of guests.
- Maintained highest standards of conduct and service to support company reputation.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Redesigned coffee menu for improved readability.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Cleaned and sanitized work areas, utensils and equipment.
- Listened to customer desires and needs to recommend optimal products.
Barista
The Crepe Cafe
Gold coast, QLD
01.2010 - 01.2012
- Received and accurately processed customer payments.
- Educated customers on beverage menu items and provided samples of daily brews.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Weighed, ground and packed coffee per customer orders.
- Maintained calm demeanor during high-volume periods and special events.
Skills
- Handling credit transactions
- Food preparation
- Up-selling
- Time management
- Safe food handling practices
- Espresso machine operation
- Coffee expertise
- Calm under pressure
- Multitasking
- Active listener
- Team player
Certificates
- Certified Zarraffas Barista
- Certificate 1 business
- Certificate 1 information technology
- Qualified nail technician certificate 2
- Certificate 1 retail operations
Timeline
Cleaner
Renies Housekeeping
07.2014 - Current
Barista
Zarraffa's Coffee
01.2012 - 05.2014
Barista
The Crepe Cafe
01.2010 - 01.2012