Rachel Challand
Engadine,New South Wales
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Facial Attracttion
03.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Manager
Evolution Laser
06.2016 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Established team priorities, maintained schedules and monitored performance.
Team Leader/Barista
Gloria Jeans Coffee
11.2011 - 03.2017
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Engadine High School
Engadine, NSWSkills
- Organisation skills- ability to prioritise and multitask in a demanding environment whilst maintaining a high level of customer service
- Customer Service and Satisfaction
- Effective and professional communication skills(written and oral)
- Staff Management
- Time Management
- Staff Development
- Staff Supervision
- Sales Reporting
- Team Motivation
- Promotional Planning
- Microsoft Office Expertise
- Directing Team Members
Timeline
Assistant Manager
Facial Attracttion
03.2022 - Current
Assistant Manager
Evolution Laser
06.2016 - 02.2022
Team Leader/Barista
Gloria Jeans Coffee
11.2011 - 03.2017
Engadine High School
Similar Profiles
Garanne JonesGaranne Jones
License Massage Therapist at Hand And Stone Facial SpaLicense Massage Therapist at Hand And Stone Facial Spa
Julian KozmaJulian Kozma
Hand And Stone Sales Associate at Hand and Stone Massage and FacialHand And Stone Sales Associate at Hand and Stone Massage and Facial
Kayla SinghKayla Singh
Receptionist / Administrative & HR Support at Hand & Stone Massage and Facial SpaReceptionist / Administrative & HR Support at Hand & Stone Massage and Facial Spa
Mackam hickMackam hick
KFC Engadine at Hannah VitelliKFC Engadine at Hannah Vitelli
Stephanie JohnstoneStephanie Johnstone
Swim Instructor at Dolphin Swim SchoolSwim Instructor at Dolphin Swim School