Rachel Collett
Thornlands,Australia
Summary
Professional with extensive experience in medical administration, excelling in meeting coordination and patient scheduling. Proven ability to enhance operational efficiency through effective calendar management and staff onboarding. Strong organizational skills and a commitment to exceptional customer service driving successful outcomes in fast-paced healthcare environments.
Overview
18
18
years of professional experience
Work History
Director Support Officer
Queensland Health, Redland Hospital
Cleveland, QLD
08.2023 - Current
- Manage Director calendar
- Schedule meetings
- Meeting agendas and minutes
- Meeting room bookings
- Catering as required
- Onboarding of new medical staff
- Roster distribution
- Approval of leave requests, and management of the department leave planner.
- Coordination of department interviews
- Assist with staff payroll enquiries
- Coordinate and attend FRACP clinical exams
Medical Secretary
Centre For Minimally Invasive Neurosurgery & Spine Surgery
Mt Gravatt, QLD
10.2017 - 08.2023
- Running & preparation of clinics
- Surgery Estimates
- Surgery Bookings
- New patient appointments
- Dictaphone typing
- Respond to all phone & email enquiries
- Document scanning and filing
- Processed medical insurance claims and payments.
- Perform various administrative tasks by filing, copying and faxing documents.
Admissions Secretary
Greenslopes Private Hospital
Greenslopes, QLD
07.2017 - 02.2023
- Registration of all patients to Emergency Department
- Patient billing
- Receipting of all invoices
- Health fund cover checks
- Admission of patients to hospital wards
- Filing of medical charts
- Tasks as requested by NUM
- Patient family & visitor enquiries
Personal Assistant to Director & Unit Receptionist
St John Of God Hospital
Geelong, VIC
02.2015 - 08.2017
Personal Assistant - Dr Richard Laherty
Queensland Neurosurgery & Spine Surgery
Greenslopes, QLD
02.2012 - 12.2014
Ward Clerk & Switchboard Operator
Barwon Health - University Hospital
Geelong, VIC
12.2007 - 03.2011
Education
Victorian Certificate of Education -
Geelong High School
Geelong, VIC01.1993
Skills
- Dictaphone transcription
- Meeting coordination
- Medical billing
- Staff onboarding
- Patient Scheduling
- Customer Service
- Incoming patient calls
- Database Administration
- Calendar and Appointment Management
- Debt collection
- Medical Report Preparation
- Patient Appointment Coordination
- Teamwork and Collaboration
- Patient Database Maintenance
- Organization and Time Management
- Medical Terminology
- Patient Eligibility Confirmation
- Office Reception
- Electronic Recordkeeping
References
Dr Jenna Allen, Director of Medicine, Redland Hospital
ph: 0419 020 940
Dr Lyndal Russell, Former Director ICU Redland Hospital
ph: 0408 629 920
Affiliations
- Travel
- Cooking
- Movies
Timeline
Director Support Officer
Queensland Health, Redland Hospital
08.2023 - Current
Medical Secretary
Centre For Minimally Invasive Neurosurgery & Spine Surgery
10.2017 - 08.2023
Admissions Secretary
Greenslopes Private Hospital
07.2017 - 02.2023
Personal Assistant to Director & Unit Receptionist
St John Of God Hospital
02.2015 - 08.2017
Personal Assistant - Dr Richard Laherty
Queensland Neurosurgery & Spine Surgery
02.2012 - 12.2014
Ward Clerk & Switchboard Operator
Barwon Health - University Hospital
12.2007 - 03.2011
Victorian Certificate of Education -
Geelong High School
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