Rachel Connell

• Delivered high-quality customer support via phone and email in fast-paced pathology environment.
• Accurately processed test requests and added tests while ensuring compliance with organisational procedures.
• Managed multiple tasks simultaneously, demonstrating strong attention to detail and time management skills.
• Contributed to collaborative, customer-focused administrative support efforts.

• Responded to high-volume general and results-related enquiries via telephone and email in accordance with policies and confidentiality requirements
• Assisted with the coordination of home visit collections, ensuring accurate information flow and timely responses
• Liaised with internal and external stakeholders to support effective service delivery
• Undertook administrative and reception duties, including data entry, record maintenance, and client support

Executed daily opening and closing procedures to ensure operational efficiency.

• Delivered exceptional customer service, boosting guest experience and retention.
• Provided leadership and mentoring to new employees on company programs and policies.