Rachel Cook
Port Hedland
Summary
Diligent and hard-working candidate ready to contribute as a safe and supportive team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethics.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Ships Agency Operator
Wilhelmsen Ships Service
01.2024 - Current
- Oversaw daily operations of over 140 vessels, ensuring timely completion of tasks and adherence to established policies and procedures.
- Cultivated strong relationships with key industry partners to broaden the scope of services offered by the agency.
- Streamlined internal communication channels to foster greater transparency between departments within the agency.
- Maintained strict compliance with industry regulations and standards, minimizing risk exposure for the agency.
- Managed complex projects from inception through completion, consistently meeting deadlines and exceeding client expectations.
- Maintained telecommunication and data circuits throughout facility.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Identified potential risks associated with operational decisions, implementing mitigation strategies as needed to protect the agency''s interests.
- Participated actively in industry events, seminars or conferences allowing us staying updated on emerging technologies and trends.
- Managed customs clearance process for international shipments, ensuring compliance with all regulations and avoiding penalties.
- Coordinated import/export activities for seamless integration within the overall supply chain operations.
- Contributed to the development of standard operating procedures, improving overall operational efficiency within the department.
- Maintained detailed records of service operations for future reference and analysis purposes.
Operator and Laborer
Jina Tracks
01.2023 - 12.2023
- Complied with legal and company requirements to create a safe, efficient work environment
- Strictly adhered to company safety procedures, noticeably decreasing job site accidents
- Kept machinery in proper working order by repairing and replacing malfunctioning parts
- Operated machining equipment safely with team of operators
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports
- Met project demands consistently through careful and consistent operation of heavy equipment
- Used problem-solving skills to alleviate issues efficiently with minimal supervision
- Decreased time lost delays by closely monitoring personal and co-worker safety and minimizing safety hazards
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
Student Support Officer
Hedland Senior Highschool
07.2021 - 09.2022
- Provide frontline support service, in identifying and resolving student issues, and where specialist service interventions have been identified, to ensure that necessary referrals are made efficiently and professionally to Counselling Team, Student Services, other ACM departments and/or external organisations, where applicable
- To use triage skills to identify important or urgent issues and ensure that they are escalated appropriately to relevant support services
- Provide information, advice and support to students on a range of personal, pastoral and academic issues through structured sessions and informal drop ins
- Efficiently assess student's need, to enable appropriate onward referrals and make recommendations for ongoing support
- Maintain appropriate records and management information statistics in relation to frontline service, and facilitate information sharing to ensure effective service delivery in shared environment
- Prepare and disseminate a range of information and guidance materials, 2 workshops and events for students and staff, for delivery via a variety of media, including: face-to-face, telephone, paper and online
- Develop appropriate and effective ways of communicating with students and staff
- Maintain a working knowledge and understanding of policies, issues and legislation relating to personal, pastoral and academic issues
- Develop a close operational partnership with Student Services Team in order to actively participate in key events and activities, such as induction/orientation programmes and wellbeing events
- Collect and review feedback from students and staff by appropriate means, as part of Registry continuous quality improvement plan
Case Manager
YMCAWA
02.2019 - 02.2021
- Provide one-to-one informal counselling, targeted group work, referral to additional supports, and advocacy for young people who have been referred, identified as ‘at risk', and/or requiring additional support, working with culturally diverse clients, vulnerable young people and youth at risk
- Research and monitor young peoples' needs to inform planning of new activity programs
- Provide support for program participants including informal counselling and making referrals to other community agencies as required
- Perform administrative tasks including completion of shift reports, incident reports, statistical data, referrals, case work paperwork and other general administration as required
- Assist in maintaining induction manuals, updating policies and procedures and maintaining any related documents for the program
- Develop and manage appropriate communication within YMCA WA and with colleagues
- Maintain regular liaison with key support agencies in the community
- Understand and work under the guidelines of the YMCA Safeguarding of Children and Young People (SCYP) Policy, SCYP Practice and Behaviour Guidelines and Code of Conduct
- Promote a positive safety culture by contributing to health and safety consultation and communication, and through active participation in the reporting of hazards, incidents and near misses
- Ensure compliance with all relevant OS&H practices achievements
Team Leader
Orion Services
08.2012 - 01.2019
- Primary Advocate
- Managing staff, time-sheets, shift changes, leave requests, duty statements, scheduling
- Training staff- personal care, medication management, wound care, assistive breathing equipment, domestic duties, emergency plans
- Directing funding plans and funding use- ensuring adequate and necessary funding is in place
- Creating staff employment contracts
- Assisting with medication
- Implementing care programs
- Sleeping on the premises to assist with any needs during the night- rolling, moving, using a cough assist to enhance breathing, and use of toilet
- Provide in-home support with health issues and daily living tasks such as washing, dressing, eating, transport and budgeting
- Assist with the delivery of activities to enhance the physical, social, emotional and intellectual development of those in care
- Ensure that those in their care are washed, dressed, fed and ready for educational and recreational activities
- Cook and serve meals, clean premises, wash, iron and perform other household tasks
- Work with a team of health professionals, family, friends and carers to implement a program of support and liaise with case managers, physiotherapists, speech therapists and occupational therapists
Disability Support Worker
Rocky Bay
04.2012 - 01.2019
- Assist people with self-medication
- Complete behaviour assessments for intervention teams
- Implement care programs for those in residential establishments
- Provide in-home support with health issues and daily living tasks such as washing, dressing, eating, transport and budgeting
- Assist with the delivery of activities to enhance the physical, social, emotional and intellectual development of those in their care
- Ensure that those in their care are washed, dressed, fed and ready for educational and recreational activities
- Assist those in their care, during domestic activities such as eating meals and showering
- Provide companionship and support during daily activities
Education
Bachelor of Arts - Psychology, Children and Family Studies
Edith Cowen University
Perth, WA01.2016
12 TEE High school certificate -
St Brigid's College
Perth01.2009
Skills
- Strong logical and analytical skills
- Organizational skills
- Deadline orientation
- Great leadership skills
- Autonomous work
- Collaborative team work
- Microsoft Office software
- Personnel Protection
Certification
- License to Operate a Forklift truck (TLILIC0003), 09/08/22
- License Conduct Operations With Integrated Tool Carrier (RIIHAN311F), 12/20/22
- License Conduct Hydraulic Excavator Operations (RIIMPO301E), 12/20/22
- Licensed to Drive Heavy Rigid Vehicle (TLIC3004)
Accomplishments
- YMCAWA HEALTH AND SAFETY OFFICER, 09/2019
- SAFEGUARDING CHILDREN, 02/2019
- PERSONAL DEVELOPMENT, 2016
- Challenging Behaviours, 2016
- Siblings of Children with Disability and Service Providers, 2016
- Protective Behaviours, 2019
- Sexual health and wellbeing, 2016
Timeline
Ships Agency Operator
Wilhelmsen Ships Service
01.2024 - Current
Operator and Laborer
Jina Tracks
01.2023 - 12.2023
Student Support Officer
Hedland Senior Highschool
07.2021 - 09.2022
Case Manager
YMCAWA
02.2019 - 02.2021
Team Leader
Orion Services
08.2012 - 01.2019
Disability Support Worker
Rocky Bay
04.2012 - 01.2019
- License to Operate a Forklift truck (TLILIC0003), 09/08/22
- License Conduct Operations With Integrated Tool Carrier (RIIHAN311F), 12/20/22
- License Conduct Hydraulic Excavator Operations (RIIMPO301E), 12/20/22
- Licensed to Drive Heavy Rigid Vehicle (TLIC3004)
Bachelor of Arts - Psychology, Children and Family Studies
Edith Cowen University
12 TEE High school certificate -
St Brigid's College
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