Rachel Cooper
Woody Point,QLD
Summary
Dynamic and engaging professional with a proven track record in enhancing customer satisfaction and loyalty through exceptional service and positive interactions. Skilled in money handling and conflict resolution, I excel in high-energy environments, fostering strong teamwork while adhering to service standards. Achievements include developing lasting customer relationships and significantly improving shopping experiences.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Clontarf Crusts &Creams Bakery
Clontarf, Queensland
01.2022 - 02.2025
- Developed positive relationships with customers through friendly interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Retail Worker
Aldi
Sandgate, Queensland
01.2019 - 01.2021
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Initiated friendly conversation with customers to determine level of assistance required.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
Service Station Attendant
BP Gympie
Gympie, Queensland
01.2017 - 01.2019
- Monitored and restocked convenience store items, including food, beverages, and automotive products.
- Collected cash payments from customers or charged purchases to credit cards.
- Monitored surveillance equipment to prevent theft and ensure the safety of the premises.
- Responded to emergency situations calmly and efficiently following the company's established protocol.
- Resolved customer complaints in an efficient manner while adhering to company policies and procedures.
- Assisted customers with fuel pumps and provided guidance on fuel types.
- Updated pricing information on gas pumps and signage to reflect current rates.
- Collected payments for dispensed gas and tendered change or receipts to customers.
Skills
- Money handling
- Positive and professional
- Punctuality and reliability
- Customer relations
- Strong teamwork
- Conflict resolution
- Service standard compliance
- High-energy attitude
Timeline
Customer Service Representative
Clontarf Crusts &Creams Bakery
01.2022 - 02.2025
Retail Worker
Aldi
01.2019 - 01.2021
Service Station Attendant
BP Gympie
01.2017 - 01.2019
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