Rachel Corbett
Yeppoon
Summary
Experienced in a fast-paced environment, I have developed strong analytical and client service skills that I am eager to apply in a new field. Specializing in risk assessment and data analysis, I ensure accurate and efficient outcomes. Excited to leverage my transferable skills to drive success in my next professional challenge.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Consultant/Sales Representative
Elders Insurance Rockhampton
10.2021 - Current
- Managed customer claims, providing timely and efficient service while ensuring satisfaction
- Processed insurance claims, ensuring accuracy and compliance with company policies and industry regulations
- Demonstrated strong multitasking abilities, handling both administrative tasks and client-facing responsibilities in a busy environment
- Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
- Maintained strong relationships with clients, fostering trust and loyalty through excellent communication skills.
- Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
Pharmacy Assistant
Chemist Warehouse Rockhampton
02.2021 - 10.2021
- Assisted customers with product inquiries and offered advice on over-the-counter medications and health products
- Organising and arranging clinic bookings, assisting clients upon arrival to ensure events run smoothly
- Accurately file health documents and prescriptions according to the established records system
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacy staff with preparing medications and filling orders.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
Assistant Manager
Propaganda Lifestyle
12.2019 - 02.2021
- Highly effective in researching, selecting and purchasing quality products and services, building relationships with reliable suppliers, ensuring stock levels are kept at appropriate levels to facilitate business performance, arranging transport of goods and tracking orders to ensure timely delivery
- Developing solutions and strategies in building and developing relationships with suppliers and vendors, matching products to local environment and customer base to maximise profit, undertaking effective sales and inventory management
- Promoting business daily via social media platforms
- Accomplish merchandising strategies using visual displays throughout the store
- Contribute to the store's visual appeal to bring in customers
Head Supervisor
Zambrero Rockhampton
05.2015 - 12.2019
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Trained team members in successful strategies to meet operation and sales targets
- Monitored employee performance and development improvement plans
- Achieved recognition from senior management for contribution to store success, including managing sales, employees, and operations to raise optimal performance
- Generated exceptional customer service and responded to customer concerns with friendly knowledgeable service
- Manages opening and closing procedures and recommended changes to enhance efficiency of daily activities
Education
Emmaus College
North Rockhampton, QLDSkills
- Exceptional written and verbal communication skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Quick learner with strong technical abilities
- Customer service excellence
- Adaptability in fast-paced environments
- Ability to work under pressure and handle stressful situations
- Investigation techniques
- Time management
- Attention to detail
Certification
- ASIC RG146 Tier1 General Insurance Compliance Personal Accident & Illness
- FNSASIC315 Tier2 Personal Advice in General Insurance
- SIRCIND002 Supply of Pharmacy Medicines & Pharmacist Only Medicines
Certificates
- ASIC RG146 Tier 1 General Insurance Compliance Personal Accident & Illness
- FNSASIC315 Tier 2 Personal Advice in General Insurance
- SIRCIND002 Supply of Pharmacy Medicines & Pharmacist Only Medicines
References
Raina Kennedy
Claims Manager at Elders Insurance Rockhampton
0439 073 657
raina.kennedy@elders.com.au
Clark Cooper
Manager/Owner of Coopers & Propaganda Lifestyle
0418 274 342
Gavin Reynolds
Aurizon – Personal Reference
0488 012 237
gavin.reynolds@aurizon.com.au
Timeline
Claims Consultant/Sales Representative
Elders Insurance Rockhampton
10.2021 - Current
Pharmacy Assistant
Chemist Warehouse Rockhampton
02.2021 - 10.2021
Assistant Manager
Propaganda Lifestyle
12.2019 - 02.2021
Head Supervisor
Zambrero Rockhampton
05.2015 - 12.2019
Emmaus College
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