Summary
Overview
Work History
Skills
References
Timeline
Generic

Rachel Davies

South Mackay,QLD

Summary

I am ambitious to obtain an entry-level position to help launch a career while achieving your company goals. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Although the industries I have worked in do vary they have all had a strong focus around customer service & satisfaction making me a hardworking employee with multitasking and time management abilities, devoted to giving every customer a positive and memorable experience.

I’ve always been one to show extreme pride in my job and believe I am a very quick learner as i am capable to adapt to each new situation, industry or task I pursue. I believe i am a highly-motivated employee with desire to take on new challenges. With a strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills and could be a great asset to your team.

Overview

8
8
years of professional experience

Work History

Food & Beverage Attendant

Harrup Park Country Club
Mackay, QLD
01.2020 - 10.2020
  • Maintained knowledge of current menu selections, garnishes, ingredients and preparation methods.
  • Provided friendly, attentive and courteous service to guests.
  • Ensured that the dining area was clean and presentable at all times.
  • Assisted in taking orders from customers accurately and efficiently.
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Cleared tables promptly after each customer finished their meal.
  • Processed payments from customers using point-of-sale systems.
  • Performed closing duties such as restocking items, tidying up server station, cleaning menus.
  • Provided exceptional service that reflected restaurant standards and core values.

Food and Beverage Supervisor

Mater Coffee Shop
Mackay, QLD
05.2018 - 02.2020
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, mochas, and espresso's.
  • Operated cash registers to process customer payments.
  • Audited cash drawers at the end of each shift to verify accuracy of transactions.
  • Invoicing / end of day / beginning of day procedures.
  • Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
  • Daily food preparation.
  • Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
  • Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
  • Ordered supplies from vendors on a regular basis according to established guidelines.
  • Completed cleaning activities at the end of each shift to maintain a sanitary environment.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate cafe operations.

Reservations Officer

Big4 Mackay Marine Tourist Park
Mackay , QLD
08.2018 - 08.2019
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Remained on call after hours for late check ins, maintenance calls or guest discrepancies.
  • Taking payments, walking them through the parks policies and preparing all guests for check-in.
  • Processed reservations, cancellations and modifications of existing and new reservations via phone and internet & email enquires.
  • Selecting the appropriate site/cabin/room to fit the guests needs and requirements.
  • Provided customer service promptly to guests via face to face, phone and email by answering inquiries about the park's services and policies.
  • Maintained knowledge of current room rates, special packages and promotions.
  • Assisted in resolving guest complaints with professionalism and courtesy.
  • Input guest information into the reservation system to create profiles for future visits. Verified guest information and payment options ensuring accuracy and completeness.
  • Regularly reviewed credit card authorizations for accuracy prior to processing payments.
  • Ensured accuracy in all data entry while maintaining a high level of speed and efficiency.
  • Performed daily audit procedures such as verifying room status changes, reconciling discrepancies between expected arrivals and departures and actual occupancy figures.
  • Communicated effectively with other departments within the park to ensure smooth operations during peak periods including organizing cleaning schedules.

General Assistant

Civeo Aust. Dysart & Nebo Villages (DIDO 2:1)
05.2017 - 03.2018
  • Commercial Housekeeping – cleaning of rooms, offices, public amenities ect, assisting in camp mobilization & industrial cleaning
  • Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools.
  • Followed safety procedures when working with hazardous materials such as bleach or disinfectants.
  • Kept records of hours worked, supplies used, and tasks completed each day.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
  • Food & beverage attendant, commercial kitchen hand and bar work.
  • Monitored inventory levels of food items and communicated needs for restocking to management team.
  • Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
  • Effectively multitasked within fast-paced environment.

Administration Assistant /Transport Coordinator

Capital Transport & Logistics, Perth WA
Perth, WA
02.2016 - 03.2017
  • Commercial client liaising leading to phone & internet bookings for the transport of all sized goods inter-city and rural.
  • Collecting all information from clients that included weight, dimensions and general contents of goods, delivery deadline estimates and allocating load to a specific truck that suited pickup and drop off requirements of goods remaining in our daily KPIs.
  • Ensured compliance with all relevant laws and regulations pertaining to transport operations including booking permits from main roads for oversize or hazardous substances.
  • Driver point of contact for time deadlines, time sheets & payroll.
  • Outer-city & interstate transport quoting & bookings of commercial goods.
  • Data retrieval and analyzing including invoicing & logistics daily entries & filling of documents both hard copies & via the used database accurately within specified time frames.
  • Monitored shipment progress and provided timely updates to clients regarding arrivals or delays.
  • Training of new staff for basic bookings, phone manner, customer service & job prioritization.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Service Attendant

Sodexo Remote Services, Newman WA (FIFO 2:1)
08.2015 - 12.2015
  • Commercial Housekeeping – cleaning of rooms, offices, public amenities ect and industrial cleaning
  • Food & beverage attendant, commercial kitchen hand & bar work.

Shop & Leisure Attendant

Mecure Sanctuary Golf Resort, Bunbury WA
08.2013 - 04.2015
  • Assisting in retail sales & rentals of all equipment to course members & the public
  • Opening & closing of shop facilities including end of reconciliation & banking
  • Booking enquires for competitions, members days, charity days as well as single & group use of the course & amenities – further more taking the above bookings and co-ordinating them accordingly.

Level 1 Traffic Controller

Traffic Force, Bunbury WA
07.2012 - 08.2013
  • Maintaining Paperwork, JHAs, vehicle prestart & job specific work instructions
  • Set up & pack down of jobs sites according to job specifications on highways, back roads, residential, city & country roads
  • Crew Leader for several outer town Western power & water Corp jobs
  • This role included taking responsibility for all work colleagues on the job with me including their wellness & safety
  • Assisting with the running of event management of charity runs, street markets ect.

Skills

  • C Class Manual License
  • Standard 11 Induction - 2017
  • Coal Board Medical - 2017
  • Work safe WHITE Card
  • Responsible Serving of Alcohol (RSA) - 2020
  • Responsible Service of Gambling (RSG) - 2020
  • Traffic Management Accreditation (WA)
  • Certificate II in Nail Technology
  • Certificate II in Retail Makeup & Skincare
  • Completion of Year 11

I am willing and eager to maintain any relevant qualification, ticket or certificate needed to secure or excell at this career

References

  • Kristy Saron - 0437 230 568 - Big4 Mackay, Supervisor.
  • Laura Gould - 0405 365 794 - Capital Transport, Manager.
  • Cory Hall - 0417 190 271 - All Nails Mackay, Owner (personal Ref)

Timeline

Food & Beverage Attendant

Harrup Park Country Club
01.2020 - 10.2020

Reservations Officer

Big4 Mackay Marine Tourist Park
08.2018 - 08.2019

Food and Beverage Supervisor

Mater Coffee Shop
05.2018 - 02.2020

General Assistant

Civeo Aust. Dysart & Nebo Villages (DIDO 2:1)
05.2017 - 03.2018

Administration Assistant /Transport Coordinator

Capital Transport & Logistics, Perth WA
02.2016 - 03.2017

Service Attendant

Sodexo Remote Services, Newman WA (FIFO 2:1)
08.2015 - 12.2015

Shop & Leisure Attendant

Mecure Sanctuary Golf Resort, Bunbury WA
08.2013 - 04.2015

Level 1 Traffic Controller

Traffic Force, Bunbury WA
07.2012 - 08.2013

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Rachel Davies