Rachel Dennis

Managed and supervised all aspects of the studio and company operations.

• Managed studio operations by utilising efficient calendar scheduling and booking management systems. This included answering a high volume of email enquiries and booking clients for 8-10 artists at a time.
• Provided administrative executive assistance to the company CEO by managing emails and phone calls, scheduling appointments and calendar management, organising travel arrangements and coordinating accommodations, all while anticipating needs to increase productivity and efficiency.
• Designed and executed the studio's website and social media marketing materials, increasing brand visibility and attracting new clients.
• Managed company finances and accounting utilising Xero, including banking, invoicing, payroll and reconciling.
• Updated Excel spreadsheets to track, analyse, and report on business performance and data.
• Served as liaison between artists and clients digitally and in person, facilitating clear communication channels to achieve desired results efficiently.
• Managed studio disposables and consumables inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Managed and updated website and social media content regularly, ensuring accuracy and relevance for site visitors and increased organic web traffic by implementing effective SEO strategies.
• Maintained confidential files for the company CEO, safeguarding sensitive information from unauthorised access.

• Supervised daily operations, opening and closing of business and ensuring a high level of cleanliness.
• Managed purchasing, sales, marketing and customer service operations efficiently.
• Managed monthly staff rostering, taking into account customer traffic and employee strengths.
• Delegated daily tasks to employees, streamlining daily progress and efficiency.
• Maintained cleanliness and organisation of the shop, working closely with employees to systemise tasks.
• Managed daily/weekly stock ordering for the shop and completed regular stock takes.
• Created and edited content for the business's social media, including responding to customer interactions across all platforms.
• Provided exceptional customer service skills and successfully trained staff to the same calibre.
• Interviewed and hired strong candidates for team openings and in-depth staff training.
• Reviewed weekly scorecards, including cost of goods, staff wages, and variable/fixed costs, to ensure minimal shortfalls for the business.
• Liaised with suppliers to ensure good business relationships.

• Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
• Performed cash handling activities and secured nightly bank deposits.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
• Drove excellent customer service through training, role modeling and incorporating customer feedback to reinforce and improve quality of service.
• Managed FOH inventory through weekly ordering and stocktaking.
• Spearheaded daily social media presence to engage with customers and expand customer base.
• Managed evening events during Fringe and Christmas, including the responsible service of alcohol.

• Trained, scheduled and supervised other barista workers to maintain and uphold store policies and optimize staffing patterns.
• Served customers quickly and efficiently and created strategies to prevent delays.
• Generated friendly atmosphere through impeccable customer service and attention to detail.
• Maintained accurate inventory counts to meet customer demands and sustain operations.
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
• Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.