Rachel De Pauw
Mount Pleasant,QLD
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Brisbane Hunting Supplies. Skilled in alcohol awareness and exceptional at customer service, adept at resolving disputes and boosting team performance. Successfully managed high-volume transactions and enforced compliance with safety standards at Crown Hotel.
Overview
9
9
years of professional experience
Work History
Bar Attendant
Crown Hotel
11.2023 - Current
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Adhered to alcohol policies and procedures and complied with local and state laws.
Manager
Brisbane Hunting Supplies
02.2015 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Skills
- Customer Service
- Alcohol awareness
- Bar equipment operation
- Glassware knowledge
- Payment Processing
Timeline
Bar Attendant
Crown Hotel
11.2023 - Current
Manager
Brisbane Hunting Supplies
02.2015 - Current
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