Rachel Di Vetta
Brisbane,QLD
Summary
Experienced Information Security Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with over 20 years industry experience, and 14 years leadership experience within IT Network, Security an Telecommunications. Demonstrated skill in translating technical requirements to business solutions , leading business change and transformation with a collaborative and positive leadership style.
Overview
17
17
years of professional experience
Work History
Network Services & Cyber Security Defence Manager
Brisbane City Council
Brisbane, QLD
07.2012 - Current
- Management of the Cyber Security Operations Centre (CSOC), Security Operations Engineering (SECops), Data Network (NETops) and Telecommunications and Campus Cabling (Telco) teams and their portfolio of services. Th number of direct reports varies between 19 and 27 depending on peak project workload
- Lead and coordinate the implementation of controls and procedures to protect information system assets from intentional or inadvertent modification, disclosure or destruction.
- Lead, and champion cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
- Develop and maintain incident response protocols to mitigate damage and liability during security breaches.
- Author monthly and ad-hoc security incident reports,and security advisories detailing accounts of breaches, vulnerabilities and remedial measures, and recommendations for improvement.
- Lead maturity roadmap including staff training, succession planning, capability analysis
- Interview, hire, train and mentor staff, leading performance reviews and offering regular constructive feedback.
- Analyze network security infrastructure and controls to assess areas in need of improvement.
- Work closely with senior management teams to plan, develop, coordinate and execute technical strategies and service roadmaps aligned to councils vision, mission and purpose.
- Perform a lead role in the on-going network design, reevaluation and optimization in alignment with councils digital transformation and cloud first strategy
- Maintained prescribed network software configurations to support consistent and reliable infrastructure performance levels.
- Oversee and support designed and evaluated WAN and LAN connectivity technologies.
- Lead the development and implementation of improvements to support and network operations.
- Manage relationships with third-party providers.
- Provide input to the implementation of councils enterprise security strategy for network and security infrastructure, Cloud Services and IaaS, PaaS, SaaS secure connectivity patterns, disaster recovery, data protection and endpoint protection.
- Lead the coordination of remediation or mitigation activities in response to cyber security vulnerabilities and threats,
- Oversee the uplift and refresh of network and security monitoring tools, including SIEM and SOAR solutions and defining alarm conditions / use cases to illicit automated and human responses to events, incidents and attempted intrusions.
- Lead the continuous improvement of incident detection and response capabilities including escalation processes for detected faults and intrusion attempts, and defining response hierarchies to promote optimal outcomes.
- Collaborate with business stakeholders to provide enhanced availability of councils infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive service support.
- Meet with customers to discuss service needs and offer available solutions.
- Monitoring team performance, in adherence to service level agreements (SLAs) and operational level agreements (OLAs) and maintaining team productivity and quality of service by establishing and maintaining clear benchmarks.
- Manage Network Services and Cyber Security Defence core and Improvement program budgets for expenditures, materials and labor.
- Review and assessed architecture designs in order to confirm operational and strategic alignment and to identify project delivery needs and costs.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Cross-trained existing NETOPS and SECOPS staff to maximize team agility and performance and to align with councils digital transformation and Cloud First strategies.
- Champion expanded cross-functional service delivery capacity by collaborating across teams on priorities, functions and common goals where possible
- Partnered with infrastructure peers on evaluation and feasibility assessments of new systems and technologies.
- Developed and maintained courteous and effective working relationships.
- Planned, developed and implemented strategies to convey information with key decision makers.
- Maintaining a flexible schedule and response capability to after-hours and weekend emergencies.
Network Services Manager
Brisbane City Council
Brisbane, QLD
02.2013 - 05.2016
- Leadership of the restructured Network Services business unit which included the Data Networks, Security Operations, and Telco and Cabling teams and services.
- Designed and Built councils Cyber Security Operations Centre from in readiness of Brisbane's hosting of the G20 summit.
- Devised strategies to improve efficiencies and optimize services.
- Led corrective action plans, procedure development, staff performance reviews and training programs.
- Developed business plans and operational strategies..
- Aided senior leadership during executive decision-making process by generating daily reports and ad-hoc advice to recommend corrective actions and improvements.
- Wrote and realigned functional specifications, feasibility analysis and requirements definitions to facilitate smooth and efficient improvement strategies.
- Assessed vendor and supplier quality to maintain cost controls and maximize business operational performance.
- Streamlined operations by delivering recommendations for knowledge-base processes and procedures.
- Responsible for management of Network Services labour and non labour budget
- Responsible for vendor and supplier operational contract management.
- Assisted with identifying, interviewing and testing resource talent to optimize productivity.
- Developed and deployed the CloudCore Network upgrade project while minimizing business interruption and providing improved cloud service connectivity
- Refocused Security Operations and Data Network Operations teams to meet changing demands.
- Translated high level strategy into solutions and operating models by leading and encouraging open communication and collaboration between technical teams, focusing on clear service goals
- Worked with business peers to balance competing service requirements and competing priorities.
- Continuous improvement through engagement with business and technology stakeholders to gather goals and requirements.
- Created policies and procedures for emerging security technologies and proposals.
- Liaised with third parties to respond to security events and understand threat landscape.
- Provided out of hours on-call support in the capacity of Cyber Security Incident Manager and Major Incident Manager
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Principal Network and Security Consultant
Brisbane City Council
Brisbane, QLD
07.2012 - 02.2013
- Management of a team of 13 technical staff responsible for the delivery of Network and Security Services.
- Identified improvement opportunities and developed efficiency and productivity improvement roadmap aimed at reducing downtime and building a more customer focused team culture
- Planned and implemented disaster management strategies such as regular failover testing activities and service restoration procedures .
- Directed installation and testing of network hardware.
- Identified customer needs and made suggestions regarding technical direction.
- Secured and connected private networks at multiple sites across Councils corporate network.
- Drafted network configuration backup process policies to support disaster recovery.
- Identified timeslots for preventive maintenance by examining work schedules and reducing service disruptions for network users.
- Maintained prescribed network software configurations to support consistent and reliable infrastructure performance levels.
- Provided network debugging and troubleshooting services in response to user-reported faults and malfunctions.
- Responded to network outages and issues related to Councils LAN, WAN, and MAN
- Attended daily change management meetings to inform impacted staff of forthcoming network downtimes and alterations.
- Oversaw distribution of patches and new software releases to support network security and integrity.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Network and Security Manager
Flight Centre
Brisbane, QLD
12.2007 - 07.2012
- Investigated incidents and wrote reports.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Supervised grounds, employee entrances and exits and security officers on duty.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
- Responded to network outages and issues related to circuits, websites, vendors and telecoms.
- Drafted network configuration backup process policies to support disaster recovery.
- Maintained prescribed network software configurations to support consistent and reliable infrastructure performance levels.
- Provided network debugging and troubleshooting services in response to user-reported faults and malfunctions.
- Identified timeslots for preventive maintenance by examining work schedules and reducing service disruptions for network users.
- Oversaw distribution of patches and new software releases to support network security and integrity.
- Remediated security vulnerabilities by applying provided software patches or replacing vulnerable solutions with better alternatives.
- Monitored networks and network devices to resolve technical problems quickly.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Diagnosed and executed resolution for network and server issues.
- Made recommendations regarding information technology infrastructure overhauls.
- Designed and evaluated WAN and LAN connectivity technologies.
- Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Performed network security design and integration duties.
Education
High School Diploma -
Kirwan State High School
Kirwan, QLDDiploma - Architectural And Building Technology
Swansea University
South Wales Advanced Diploma - Architectural Drafting Technology
University of Swansea
South WalesCISSP
DDLS
BrisbaneCISM
DDLS
Brisbane, QLDITIL Foundations 3
DDLS
Brisbane, QLDHumanising IT Bootcamp
KatrinaM
06.2022
Scaled Agile Framework (SAFE) Version 5
Scaled Agile Framework
06.2022
Skills
- Operation and Information Security
- Industry Trends
- Risk Management Framework
- Damage Mitigation
- Complex Problem-Solving
- Critical Thinking
- Collaborative Relationships
- Influencing And Negotiating
- Effective Working Relationships
- Management Experience
- Information Security
- Strategic Goals
Accomplishments
- G20 Summit - Lead and supported a team of Network and Security engineers responsible for the monitoring and security and integrity of Councils IT infrastructure through the lead up and duration of the G20 Summit held in Brisbane.
- Performed the role of GC2018 Brisbane City Council Cyber Security lead
- Presented with a Lord Mayor’s Award for Excellence in Performance Leadership:
“As Network Services Manager within Information Services Branch, Rachel demonstrated excellent performance leadership in leading the Network Services team through organisational change relating to the ICT Service Reviews. Rachel’s efforts are exemplified by her engaging consultative style and willingness to ensure her team was kept up to date with honest and timely information throughout the process. As a team leader, Rachel places a high value on recognising her team’s contribution. The manager of Service Delivery, describes Rachel as “a team leader that evokes everything performance leadership embraces – inspiring others, collaboration, continuous improvement and effective communication”
Timeline
Network Services Manager
Brisbane City Council
02.2013 - 05.2016
Network Services & Cyber Security Defence Manager
Brisbane City Council
07.2012 - Current
Principal Network and Security Consultant
Brisbane City Council
07.2012 - 02.2013
Network and Security Manager
Flight Centre
12.2007 - 07.2012
High School Diploma -
Kirwan State High School
Diploma - Architectural And Building Technology
Swansea University
Advanced Diploma - Architectural Drafting Technology
University of Swansea
CISSP
DDLS
CISM
DDLS
ITIL Foundations 3
DDLS
Humanising IT Bootcamp
KatrinaM
Scaled Agile Framework (SAFE) Version 5
Scaled Agile Framework