Rachel Doyle
Burpengary,QLD
Summary
Highly organised and detail-oriented Ward Administrator with a strong background in administrative operations, office coordination, and customer service. Proven ability to manage patient admissions and discharges, streamline workflows, and maintain accurate records using medical software. Recognised for strong interpersonal skills, problem-solving abilities, and a commitment to delivering efficient and high-quality support in both healthcare and business environments.
Overview
10
10
years of professional experience
Work History
Ward Administrator
Queensland Health
02.2025 - Current
- Coordinate patient admissions, discharges, and transfers to support efficient ward operations
- Utilise HBCIS, IEMR and S4HANA, to maintain accurate, confidential patient records
- Facilitate effective communication between nursing, medical, and allied health teams
- Address patient and family inquiries with professionalism and care
- Improve administrative workflows, reducing delays and bottlenecks in service delivery
Office Manager
Strong Movers
12.2021 - 01.2025
- Managed daily office operations, scheduling, and staff coordination
- Trained and supervised new team members to ensure consistent service quality
- Handled accounts, invoicing, and payroll with accuracy and confidentiality
- Responded to customer queries, ensuring a high level of satisfaction
- Strengthened internal communication to foster a collaborative workplace
Salon Coordinator / Hairdresser
Farrah
04.2021 - 12.2021
- Delivered exceptional customer service in a fast-paced salon environment
- Trained junior staff on appointment booking systems and front-of-house procedures
- Maintained transaction records and supported basic bookkeeping functions
- Juggled multiple appointments while maintaining high service standards
Salon Coordinator
Globe Creative
12.2018 - 03.2021
- Resolved client concerns and ensured repeat business through effective communication
- Monitored product inventory and processed orders as needed
- Drove marketing efforts via social media and in-store promotions
- Managed salon finances, including banking and reconciliations
Hairdressing Apprentice
Oscar Oscar
10.2015 - 12.2018
- Supported stylists in service delivery while managing front desk duties
- Scheduled appointments, upsold products, and enhanced client experience
- Maintained salon cleanliness and operational flow
Education
High School Diploma -
Aviation State High School
Clayfield, QLD11-2016
Skills
- Office administration support
- Medical software expertise
- Patient data organization
- Effective time management
- Customer service expertise
- Skilled in using Microsoft Office tools
- Payroll management
- Inventory & Data Management
- Staff mentoring and coaching
- Analytical problem solving
Timeline
Ward Administrator
Queensland Health
02.2025 - Current
Office Manager
Strong Movers
12.2021 - 01.2025
Salon Coordinator / Hairdresser
Farrah
04.2021 - 12.2021
Salon Coordinator
Globe Creative
12.2018 - 03.2021
Hairdressing Apprentice
Oscar Oscar
10.2015 - 12.2018
High School Diploma -
Aviation State High School
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