Rachel Dutson
Lara,Australia
Summary
Dynamic Early Intervention Housing Support & Case Manager at Uniting Wyndham, skilled in case management and client advocacy. Proven track record in crisis intervention and service planning, enhancing client access to housing solutions. Adept at data management and fostering team collaboration, driving impactful outcomes for diverse populations.
Overview
9
9
years of professional experience
Work History
Early Intervention Housing Support & Case Manager
UNITING WYNDHAM
Werribee, Victoria
02.2019 - Current
- Facilitated short- and long-term case management for diverse client needs.
- Advocated for clients regarding housing and related issues, ensuring access to necessary services.
- Provided leadership and support to Housing Team members, including peer mentoring.
- Managed caseloads effectively, ensuring timely documentation and comprehensive reporting.
- Conducted crisis intervention for clients facing emergencies, developing service plans to monitor progress.
- Maintained accurate case records in accordance with agency guidelines and ethical standards.
- Participated in professional development activities to enhance case management practices.
- Engaged in public speaking at housing events and network meetings to promote awareness.
Generalist Housing Support & Case Manager
UNITING WYNDHAM
Werribee, Victoria
09.2018 - 02.2019
- Facilitated information, referral, and case management services for clients at risk of homelessness.
- Managed complex case management for diverse client needs across the City of Wyndham.
- Advocated for clients regarding housing rights and related issues to ensure equitable access.
- Provided short-term follow-up support for clients transitioning to long-term housing solutions.
- Delivered information and guidance on clients' rights and responsibilities to foster empowerment.
- Assisted clients in accessing relevant services tailored to their individual needs.
- Recorded data accurately on SHIP to maintain comprehensive client records.
Receptionist/ Administration
UNITING WYNDHAM
Werribee, Victoria
06.2016 - 09.2018
- Facilitated immediate crisis response and provided ongoing support services.
- Managed statistical database for accurate reporting and analysis.
- Developed extensive contact base to enhance referral capabilities.
- Coordinated referrals to counseling and mental health services.
- Maintained thorough record keeping for client interactions and service delivery.
- Assisted clients with Centrelink and other external service advocacy.
- Supported clients in education, training, and employment engagement initiatives.
- Explored alternative community accommodation options for clients in need.
Education
Certificate IV - Disability
Karingal (Now Gen U)
Werribee, VIC01.2017
Diploma - Community Services
Careers Australia
Online01.2016
Diploma - Counselling
Careers Australia
Online01.2015
Skills
- Microsoft Office Suite
- Client management systems
- Database management
- Citrix applications
- Financial software (MYOB)
- Case management and crisis intervention
- Client advocacy and service planning
- Data management and documentation accuracy
- Referral coordination
- Networking skills and public speaking
- Team leadership and collaboration
- Cultural competence and conflict resolution
- Empowerment strategies and empathy
- Client assessment and risk assessment
- Case planning and needs assessment
- Critical thinking and problem-solving
- Verbal and written communication
Computer Skills
- Microsoft Office Suite
- Client Management Systems (DEX/ Community Data Base/ Citrix)
- SHIP
- MYOB
References
- Deb Gorsuch, Housing Co-ordinator, Uniting Wyndham, 0410 305 804, Deborah.gorsuch@vt.uniting.org
- Shelley Johnson, Emergency Relief Co-ordinator, Uniting Wyndham, 0466 592 505, shelley.johnson@vt.uniting.org
- Gavin Kempin, Former EO, Uniting Wyndham, 0414 616 016
Licenses
- Current Victorian Drivers Licence
- Current Working with Children Card
Contact
0438 752 303, rachel.dutson10@gmail.com
Timeline
Early Intervention Housing Support & Case Manager
UNITING WYNDHAM
02.2019 - Current
Generalist Housing Support & Case Manager
UNITING WYNDHAM
09.2018 - 02.2019
Receptionist/ Administration
UNITING WYNDHAM
06.2016 - 09.2018
Certificate IV - Disability
Karingal (Now Gen U)
Diploma - Community Services
Careers Australia
Diploma - Counselling
Careers Australia
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