Rachel Ellis
Newcastle
Summary
Dedicated sales professional with successful experience in a fast-paced team that works with high volume, high value stock in the Newcastle Area. Hardworking team player with expertise in completing various sales related tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Sales Associate
Presence Real Estate
03.2024 - Current
- Managed potential purchasers from the beginning to end of the transaction process.
- Extracting Offers from potential purchasers.
- Organising Final Inspections with purchasers.
- Liaising with solicitors/conveyancers regarding contracts, exchange or settlement.
- Organised all compliance documentation for Auction.
- Writing Vendor Reports for owners each week with updates on how the campaign is tracking.
- Coordinated open homes and buyers appointments with clients.
- Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
- Advised clients on market conditions and property value for informed decision-making.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
- Organised open houses that showcased properties effectively, leading to increased interest and offers.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Utilised advanced CRM tools (REX) to manage client interactions efficiently, ensuring timely follow-up and service delivery.
- Organised Staging for sale of the property.
- Developed new business and managed new and existing clients.
- Supported local charities in the Newcastle Area, such as Soul Hub & Got Your Back Sista.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted in creating comparative market analysis reports providing valuable data that helped agents guide clients in making informed decisions.
Administrative Assistant/Receptionist
LJ Hooker
08.2023 - 03.2024
- Enhanced office efficiency by streamlining administrative processes and implementing organisational systems.
- Liaised with both vendors and solicitors.
- Uploaded contracts onto real time agent to facilitate agent exchange.
- Initial sales pricing familiarisation for core area's.
- Organised routine inspections, sending notice to both landlords and tenants and scheduling in for property managers.
- Calling the council and water companies for approximate rates, in order for property campaigns to go live.
- After hours letterbox drops to assist agents and build knowledge in core areas.
- Attended open houses (in own time) to improve sales knowledge (re: area pricing).
- Preparing and organising open home material.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Enhanced customer satisfaction by promptly addressing and resolving complaints in a professional manner.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and utilising secure filing systems.
- Prioritised tasks in order of importance to deliver results efficiently and effectively.
- Organised and created appraisal documents for sales and property management.
- Cut, folded and organised prospecting materials for agents to distribute.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Organised open home times for property management, following up with client enquires and sending application links.
- Processed rental applications, following up with references, sending through a breakdown to property managers to send to landlords.
Team Member
Aldi
02.2022 - 08.2023
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted customers in selecting merchandise best suited to needs.
- Monitored and verified all merchandise was properly priced and labeled.
Christmas Causal Retail Assistant
Michael Hill Jewellers
10.2022 - 02.2023
- Greeted, welcomed and offered immediate assistance to store customers.
- Kept merchandise organized with regular recovery work.
- Stocked seasonal displays with high-demand items and frequently replenished merchandise.
- Assisted customers with sales orders, returns and exchanges.
- Boosted sales through product promotion and direct customer engagement.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organisation and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experience.
Team Member
Woolworths
12.2020 - 01.2022
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Worked in multiple areas including: Front-end, Online, Deli and fresh convenience.
Crew Coach
McDonalds
11.2017 - 08.2021
- Maintained energy and enthusiasm in fast-paced environment.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Trained newly hired employees on routine tasks and customer service.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Processed orders on POS system and accepted cash and charge payments.
Education
Certificate of Registration -
FAIR TRADING NSW
CERTIFICATE IV - Real Estate Practice
TAFE NSW
Newcastle 03-2025
Higher School Certificate -
Coffs Harbour Senior College
Coffs Harbour 01-2020
Skills
- Highly Organised and Efficient
- Independent and Collaborative
- Detail Orientated
- Great Communicator
- Bubbly and Confident
- Strong Work Ethic
- Adaptable
- Good Time Management
Timeline
Sales Associate
Presence Real Estate
03.2024 - Current
Administrative Assistant/Receptionist
LJ Hooker
08.2023 - 03.2024
Christmas Causal Retail Assistant
Michael Hill Jewellers
10.2022 - 02.2023
Team Member
Aldi
02.2022 - 08.2023
Team Member
Woolworths
12.2020 - 01.2022
Crew Coach
McDonalds
11.2017 - 08.2021
Certificate of Registration -
FAIR TRADING NSW
CERTIFICATE IV - Real Estate Practice
TAFE NSW
Higher School Certificate -
Coffs Harbour Senior College
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