Summary
Overview
Work History
Education
Skills
Timeline
Generic

RACHEL EMERY

Bald Hills

Summary

Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking ability, eager to secure an Animal care attendant position.

Dedicated, proactive and motivated senior hair stylist with retail experience, available to attend flexible shifts on weekdays, late nights and weekends, with computer skills, car, license, 11 years of experience in retail hairdressing in product knowledge, cross selling, upselling, merchandise, awareness of loss prevention, processing transactions, using computer systems, point of sale experience, cleaning, building quick rapport using, diligent attention to details, loyalty and satisfaction. Ready to collaborate in a team environment, health and safety, and share my passion, including demonstrating professionalism, and committed to handling customer requests, needs and problems effectively and strengthening positive customer experiences.

Overview

12
12
years of professional experience

Work History

Cert 3 in Animal Care Services Vet Nursing Stream

TAFE Queensland
06.2023 - Current

Business Owner, Senior Stylist

Hair Sensations
03.2020 - Current
  • Participate in stock takes, stock rotation and unpack stock on arrival and restock shelves
  • Proven sales track record in achieving store and personal sales, budgets, and KPIs
  • Use time tracking software to monitor that company time is used productively by all staff
  • Managing staff working hours and breaks
  • Monitored sales floor and merchandise displays to ensure presentable condition, taking corrective action such as restocking or reorganizing products
  • Reaching store budget by analyzing sales data and applying basic retail math
  • Balance tills, handle money, process payments, and use eftpos accurately
  • Compete start and end of day procedures efficiently
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
  • Used POS system to process sales, returns, online orders and gift card activations,
  • Participate in in-store training
  • Remove and report all health and safety hazards and risks to management
  • Provided exceptional services to ensure pleasant shopping experiences and adhere to company protocol
  • Lead team by example by abiding all company policies and procedures and ensuring staff are also
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.

Animal Care Volunteer

RSPCA Dakabin
05.2023 - 10.2023
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Provided humane care of domestic and wild animals.
  • Helped with intake of newly surrendered animals, providing food, water and clean environment.
  • Cleaned and sanitized cages and living areas to promote health and wellbeing.
  • Provided companionship and comfort to animals in need of extra love and attention.
  • Maintained detailed records of animal care and feeding schedules to track animal care and history.

Senior Stylist

Curtis Hair
08.2019 - 03.2020
  • Work in a talented and energetic team
  • Meet and exceed daily and weekly KPIs and sales targets
  • Ensure till balancing & administration activities in an efficient manner
  • Undertaking till balancing & administration activities in an efficient manner
  • Create a welcoming vibe using personality, clever merchandising and in-store activity to attract customers
  • Perform tasks such as washing, blow-drying, perming, hair ups, GHD curls, chemical straightening, foiling, colouring, cutting in all styles, re-styling hair, and cleaning tasks
  • Kept salon and retail areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement
  • Ensure salon store are kept clean, safe and inviting for all customers.
  • Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.

2IC Manager

Just Cuts
01.2018 - 08.2019


  • Collaboratively achieve sales targets as a team and individual,
  • Answered customer questions regarding merchandise and pricing
  • Actively engaged customers to provide general assistance and information on store merchandise
  • Reaching store budget by analyzing sales data and applying basic retail math
  • Displayed merchandise by arranging in appealing and orderly way to boost sales
  • Balance tills, handle money, process payments, and use eftpos accurately
  • Compete start and end of day procedures efficiently
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
  • Used POS system to process sales, returns, online orders and gift card activations,
  • Be self-motivated and demonstrate the ability to supervise a team of 8 staff
  • Actively demonstrate honesty and integrity while serving customers and supporting colleagues and managers
  • Approaches each problem with a fresh mind and analytical strategies to quickly resolve concerns
  • Participate in in-store training
  • Lead team by example by abiding all company policies and procedures and ensuring staff are also
  • Remove and report all health and safety hazards and risks to management
  • Fielded questions and solved problems by informing customers of current promotions and store policies
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Proven sales track record in achieving store and personal sales, budgets, and KPIs
  • Use time tracking software to monitor that company time is used productively by all staff
  • Managing staff working hours and breaks
  • Monitored sales floor and merchandise displays to ensure presentable condition, taking corrective action such as restocking or reorganizing products
  • Increase the average quality haircuts for 2.5 per hour to 3 haircuts per hour to meet personal goals.

Senior Hair Stylist

Just Cuts
11.2018 - 01.2019


  • Generated brand awareness and positive product impressions to increase sales
  • Assisted customers with prompt and polite support in-person and via telephone
  • Work with a team in a high energy, fast paced environment
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
  • Achieving personal sales targets in line with KPI objectives
  • Used POS system to process sales, returns, online orders and gift card activations
  • Be solutions focused when faced with problems
  • Balance tills, handle money, process payments, and use eftpos accurately
  • Compete start and end of day procedures efficiently
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Kept salon and retail areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement
  • Approached browsing customers to initiate conversations to determine buying preferences
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
  • Stocked merchandise each week, clearly labeling items, arranging according to size or color, and preparing attractive displays
  • Abide by all company policies and procedures
  • Meet staff haircutting KPI’s of 2.5 haircuts per hour.

Senior Hairdresser • Retail Sales Assistant • Trainee Ear Piercer

Hairhouse Warehouse
01.2017 - 11.2018
  • Work in a talented and energetic team
  • Meet and exceed daily and weekly KPIs and sales targets by 8%
  • Ensure till balancing & administration activities in an efficient manner
  • Lowered theft by watching customers and noticing security risks
  • Staying up to date with fashion designs which compliment hair styles and are is line with retail fashion outlets
  • Create a welcoming vibe through personality and using clever merchandising and in-store activity to attract customers
  • Stocked merchandise, clearly labeling items, arranging according to brand, size or color
  • Participate in stock takes, stock rotation and unpack stock on arrival and restock shelves
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
  • Convert customer to regular clientele through purchasing add on sales though loyalty program
  • Identify customer budget through relationship building, suggest a suitable product with the same specifications
  • Recommend season product sales to walk in and pre-booked customers
  • Boost customers confidence product lines by sharing online, previous and personal experience with products.
  • Create, edit & reschedule appointments, client profiles and use point of sale, Eftpos and Pay Later
  • Identify customer budget through relationship building and suggest a suitable product with the same specifications
  • Recommend in season product sales to walk in and pre-booked customers to boost customers product knowledge
  • Kept on top of changes to store products and promotions to maintain strong sales
  • Work with a team in a high energy, fast paced environment
  • Create, edit & reschedule appointments, client profiles and use point of sale, Eftpos and Pay Later
  • Meet and exceed daily and weekly KPIs and sales targets
  • Undertaking till balancing & administration activities in an efficient manner
  • Create a welcoming vibe using personality, clever merchandising and in-store activity to attract customers
  • Complete all cleaning tasks in between customers and quiet times including end of day clean prior to finishing shift
  • Perform tasks such as washing, blow-drying, hair ups, GHD curls, chemical straightening, foiling, colouring, cutting in all styles, re-styling hair
  • Sanitized and organized station and tools
  • Complete all cleaning tasks in between customers and quiet times
  • Consulting and performing body piercing and advising on after care of piercings.

Senior Hairdresser

Hair on Piccadilly
03.2015 - 01.2017


  • Meet and exceed daily and weekly retail KPIs and sales targets by 10%
  • Recorded notes for future reference, including customer preferences and services delivered
  • Built strong and lasting rapport with clients through consistently delivering results from client requests.
  • Offered highly skilled and diverse salon services to customers, including cuts, color services and extensions
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Efficiently restocked sales floor with current merchandise and accurate signage for current promotions
  • Created inviting environment for customers by maintaining store organization and cleanliness
  • Merchandise windows, display stands and shelves to maximise customer experience
  • Receipt delivered stock correctly and quickly put stock in the allocated section
  • Kept work area, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences
  • Consistently received positive performance reviews from guests
  • Participate in in-store training
  • Accurately use Point of Sale system, Eftpos and cash handling skills for transactions and till balancing
  • Consult with clients to transform their vision into a reality
  • Creating sustainable relationships with new clientele to ensure regular loyal client base is expanded
  • Effectively learn new techniques, products & sales techniques to bring more value to customers experiences
  • Perform tasks such as washing, blow-drying, perming, hair ups, GHD curls, hair extensions, chemical straightening, foiling, colouring, cutting in all styles, re-styling and cleaning.

Hairdresser

Volona & Associates
03.2014 - 03.2015
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Collaboratively achieve sales targets as a team and individual
  • Build quick rapport with customers to identify needs and convert new relationships to regular clientele
  • Use point of sale, Eftpos and cash handling to receive and process payments.
  • Create, edit & reschedule appointments including client profiles manually
  • Assist with setup of store promotions and visual merchandising
  • Assist with stock management and processing
  • Provide timely, friendly service and remain customer focus
  • Maintain store presentation by replenishing and rotating stock
  • Meet weekly KPI targets through re booking, loyalty program, upselling and add on sales
  • Perform tasks such as washing, blow-drying, perming, hair ups, GHD curls, chemical straightening, foiling, colouring, cutting in all styles, re-styling hair and cleaning tasks
  • Use clear communications to provide customer service and create, edit & reschedule appointments
  • Ensure salon store are kept clean, safe and inviting for our customers.

Apprentice Hairdresser

Hennaberrys for Hair
02.2012 - 03.2014
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Stocked merchandise by clearly labeling items and arranging according to brand, size or color or date
  • Balanced and organized cash register by handling cash, counting change, and eftpos receipts
  • Refunded payments for returned items, processed exchanges, offered store credit to achieve customer satisfaction
  • Ensure to comply with all cleaning standards and routines
  • Accurately balanced tills, use point of sale and process payments using Eftpos
  • Create, edit & reschedule appointments including client profiles using Simple Salon
  • Provide make up consultation & application for all occasions
  • Perform daily banking tasks & other routines
  • Attend Tafe classes 1 day a week and find suitable models to complete leaning unit
  • Learning and demonstrating all discipline of washing, blow-drying, perming, hair ups, GHD curls, hair extensions, chemical straightening, foiling, colouring, cutting in all styles, and re-styling hair.

Education

Hair House Warehouse Retail Hairhouse -

2018

2017

Workshop Hair on Piccadilly -

2016

Certificate III in Hairdressing Balga Tafe -

2016

Certificate in Jane Ire dale Makeup -

2014

Certificate II in Hairdressing WA Academy -

2012

Certificate II in Hairdressing WA Academy -

2011

Skills

  • Customer & community oriented
  • Merchandising & Brand building
  • Active listening skills
  • Friendly and compassionate
  • Experience with awide range of colour brands
  • Responsible & accountable
  • Positive Attitude & Enthusiastic
  • Strong work ethic
  • Opening and closing procedures
  • Respectful and honest

Timeline

Cert 3 in Animal Care Services Vet Nursing Stream

TAFE Queensland
06.2023 - Current

Animal Care Volunteer

RSPCA Dakabin
05.2023 - 10.2023

Business Owner, Senior Stylist

Hair Sensations
03.2020 - Current

Senior Stylist

Curtis Hair
08.2019 - 03.2020

Senior Hair Stylist

Just Cuts
11.2018 - 01.2019

2IC Manager

Just Cuts
01.2018 - 08.2019

Senior Hairdresser • Retail Sales Assistant • Trainee Ear Piercer

Hairhouse Warehouse
01.2017 - 11.2018

Senior Hairdresser

Hair on Piccadilly
03.2015 - 01.2017

Hairdresser

Volona & Associates
03.2014 - 03.2015

Apprentice Hairdresser

Hennaberrys for Hair
02.2012 - 03.2014

Hair House Warehouse Retail Hairhouse -

Workshop Hair on Piccadilly -

Certificate III in Hairdressing Balga Tafe -

Certificate in Jane Ire dale Makeup -

Certificate II in Hairdressing WA Academy -

Certificate II in Hairdressing WA Academy -

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