Rachel Ferguson

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Developed positive relationships with customers and created a warm, inclusive environment.
• Dealt with handling of bakery goods and selling.
• Some experience with barista and did a short training course on barista training.

-Create a positive learning environment and relationships within the classroom, department and wider school.

-Take part in whole school activities. Volunteer at school events, charity events, school trips and attending music events.

- Helped at school events such as bake sales and barista training.

- Ability to adapt easily in different environments.

- Excellent communication skills.

- Excellent leadership skills

- Excellent time management

-Strive for excellence in all aspects of teaching and education.

-Transferable skills from teaching into working in a cafe and as a barista.

• Greeting customers at the door and throughout the store with a warm and friendly smile,
• Helping customers find products, solve problems. Offering bespoke product advice to meetcustomer needs.
• Working as part of a team to design rooms within the store.
• Shelved merchandise in visually appealing ways and organised displays to appeal to customers,ensure high presentation and hygiene standards.
• Contacting customer services to place orders or return products.
• Processing loyalty programme sign ups, credit and finance applications.
• Accepting and processing cash, cheque, credit card and mobile phone payments using POS systems.
• Nurtured positive relationships with customers to enhance loyalty and retention.