Rachel Finlay
Darwin,NT
Summary
I am highly organised and dependable, with an effective record of coordinating complex tasks, managing competing priorities, and supporting consistent daily operations. I am known for fostering collaboration, adapting smoothly to changing environments, and building strong relationships with both participants, colleagues and service providers. I bring a balanced mix of leadership, administrative expertise, and problem-solving skills to every role. I am trusted to independently manage schedules, resources, and communications while keeping teams aligned and focused. I am passionate about supporting people and processes in ways that make meaningful, lasting impacts.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Coordinator - PSP Urban Adult Supports Program
TeamHealth
07.2024 - Current
- Entering and maintaining accurate data, reports, and tracking documents to support program requirements.
- Streamlined administrative processes and documentation systems for improved efficiency.
- Encouraged team productivity and collaboration through clear communication and regular updates.
- Conducted participant intakes and assessments and coordinated with multiple teams to ensure quality service delivery.
- Assisted with recruitment, onboarding, and employee engagement to support team performance.
- Built strong relationships with external service providers and addressed participant inquiries to enhance satisfaction and outcomes.
Coordinator - Transition Care Program
TeamHealth
01.2024 - 12.2024
- Coordinated Transition Care for participants moving from clinical settings to home and community, ensuring continuation of support.
- Delivered psychosocial support services tailored to individual participant needs during their recovery journey.
- Supervised program staff and managed day-to-day operations in a coordinator capacity.
- Boosted team productivity through clear communication, regular updates, and collaborative practices.
- Supported recruitment and onboarding processes to strengthen program staffing and cohesion.
- Maintained accurate documentation and reporting, streamlining workflows and ensuring compliance for program requirements.
Support Cord. & Coordinator Role - The Way Back
TeamHealth
08.2022 - 12.2023
- Supported participants recovering from suicide attempts, crises, or suicidal ideation through a structured 12-week recovery program.
- Delivered therapeutic, psychosocial, and advocacy support under the Way Back program developed by Beyond Blue.
- Conducted intake assessments to determine participant needs and ensured timely access to appropriate services.
- Coordinated closely with clinical teams to advance critical cases and reduce wait times for essential support.
- Managed high-volume caseloads while maintaining accuracy, empathy, and attention to detail throughout each case.
- Built strong referral relationships and maintained clear documentation to support ongoing care and reporting.
Remedial Massage Therapist
Muscle Revival
10.2020 - 01.2021
- Provided Remedial Massage treatments as needed, tailored to meet the specific needs of individual clients.
- Casual, subcontracted position, offering flexible, client-focused care.
Business Owner – Remedial Massage Therapist
Progressive Massage Therapies
03.2019 - 01.2021
- Built strong customer relationships through excellent communication and attentive service, ensuring customer satisfaction.
- Subcontracted to various businesses during seasonal periods, providing flexible support based on business needs.
Retail Operations Assistant/Compliance
ALPA – The Arnhem Land Progress Aboriginal Corporation
01.2014 - 07.2016
- Assisted Operations Management in supporting remote stores and ensuring compliance with licensing and procedural requirements.
- Managed daily workflows and retail operations, maintaining efficiency and consistency.
- Provided accurate administrative support, including documentation and data entry for operational processes.
- Monitored and updated inventory levels, ensuring precise stock control and record-keeping.
- Collaborated with management teams to share best practices and enhance retail operations through continuous improvement.
Customer Service Assistant
Liquor Land
01.2012 - 01.2014
- Maintained clean and organised work environment to maintain customer safety.
- Boosted sales revenue by recommending suitable products based on customer needs.
Relief Manager
ALPA – The Arnhem Land Progress Association
11.2010 - 02.2012
- Managed stores in remote Aboriginal communities, ensuring operational continuity during periods of staff absence or transition.
- Adapted quickly to new environments, leading diverse teams and maintaining effective store operations from day one.
- Oversaw all aspects of day-to-day store management, including recruitment, training, and policy compliance.
- Directed operations across varied store sizes, including stock control, ordering, goods receiving, invoicing, and cash handling.
- Monitored sales and expenses to maintain financial oversight and operational efficiency across multiple rotating sites.
Skills
- Multitasking and organisation
- Decision-making
- Team leadership and collaboration
- Time management
- Case Coordination & Client Advocacy
- Crisis Intervention
Accomplishments
- Personally shortlisted for the 2025 NT LiFE Awards by Suicide Prevention Australia in recognition of Outstanding Contribution to suicide prevention.
- Delivered the closing address at the 2024 NT Suicide Prevention Forum on behalf of TeamHealth.
- Leading and supporting a team of seven to nine staff
Certification
- Diploma of Community Services
- Cert IV in Mental Health
- Diploma in Remedial Massage
- Certificate IV in Massage Therapy
- Certificate IV in Retail Management
- Certificate III in Retail
Timeline
Coordinator - PSP Urban Adult Supports Program
TeamHealth
07.2024 - Current
Coordinator - Transition Care Program
TeamHealth
01.2024 - 12.2024
Support Cord. & Coordinator Role - The Way Back
TeamHealth
08.2022 - 12.2023
Remedial Massage Therapist
Muscle Revival
10.2020 - 01.2021
Business Owner – Remedial Massage Therapist
Progressive Massage Therapies
03.2019 - 01.2021
Retail Operations Assistant/Compliance
ALPA – The Arnhem Land Progress Aboriginal Corporation
01.2014 - 07.2016
Customer Service Assistant
Liquor Land
01.2012 - 01.2014
Relief Manager
ALPA – The Arnhem Land Progress Association
11.2010 - 02.2012
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