Rachel Francis
Summary
I am a very motivated worker seeking a position where I can apply my strong work ethic, enthusiasm, and willingness to learn to contribute effectively to a team. I am looking to contribute my organisational skills and time management abilities to prioritise tasks and meet deadlines effectively.
Overview
6
6
years of professional experience
Work History
Chemist warehouse
06.2023 - Current
- Assisting with customer enquiries
- Processing customer transactions
- Maintain accurate stocktake data
- Processing online orders
- Planogram preparation and execution
- Working collaboratively with others
- Reporting to management and following organisational plans
- Conflict resolution within difficult situations
Serco
04.2021 - 03.2022
- Handled inbound customer inquiries via phone on behalf of Centrelink
- Assisting customers navigate the welfare system and accessing payments through the Jobseeker program
- Consistently meeting strict key performance indicators
- Adhering to a strict set schedule
- Working effectively as part of a team
- Utilising resources and process documents to problem solve with customers
- De-escalating situations with extremely vulnerable customers and escalating when necessary
- Ensuring customer safety and identifying potential risk factors
- Upholding extremely high levels of customer confidentiality and privacy
KFC
04.2019 - 04.2021
- Face to face customer service
- Money handling
- Prepare and packing food orders
- Cash register operations
- Maintaining a high level of cleanliness
- Meeting key performance indicators to improve customer satisfaction
Education
Year 7 - Year 11 - VCAL
Assumption College
Kilmore, VicSkills
- Customer Service
- Money Handling
- Meeting KPI’s
- Time Management
- Active Listening
- Communication
- Problem-solving
- Conflict Resolution
- Organisation
References
Available upon request.
Timeline
Chemist warehouse
06.2023 - Current
Serco
04.2021 - 03.2022
KFC
04.2019 - 04.2021
Year 7 - Year 11 - VCAL
Assumption College
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