Rachel Frederickson
Corlette,NSW
Summary
Dedicated professional with proven expertise in cleaning and customer service, honed at Cleopatra's Cleaning and Restorations. Excelled in maintaining high cleanliness standards and enhancing customer experiences at Flames and Flavours Bistro. Known for exceptional multitasking abilities and a strong work ethic, consistently delivering quality outcomes while adhering to safety protocols.
Overview
27
27
years of professional experience
Work History
Cleaner
Cleopatra's Cleaning and Restorations
06.2024 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
- Streamlined cleaning processes to increase efficiency without compromising on quality.
Front of House Employee/Waitress
Flames and Flavours Bistro
06.2022 - 02.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bar Staff Member
Star City Casino
11.1997 - 02.2001
- Collaborated with team members to ensure smooth service during peak hours.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Participated in staff meetings and provided valuable input on ways to improve overall bar operations.
- Maintained a clean and organized bar area for an enjoyable customer experience.
- Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Education
School Certificate - Years 7 - 10
Jannali Girls High School
Sydney, NSW11.1989
Skills
- Cleaning and sanitizing
- Sweeping and Mopping
- Housekeeping
- Customer Service
- Reliability and punctuality
- Restroom upkeep
- Strong Work Ethic
- Multitasking Abilities
- Decision-Making
- Attention to Detail
- Safety Standards and Protocols
Timeline
Cleaner
Cleopatra's Cleaning and Restorations
06.2024 - Current
Front of House Employee/Waitress
Flames and Flavours Bistro
06.2022 - 02.2023
Bar Staff Member
Star City Casino
11.1997 - 02.2001
School Certificate - Years 7 - 10
Jannali Girls High School
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