Rachel Furner
Summary
Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Offering two years of service-focused experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Assistant
Dan Murphy's - Part Of The Woolworth's Group
07.2023 - Current
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
- Developed strong rapport with customers and created positive impression of business.
Sandwich Artist
SUBWAY®Restaurants
09.2022 - 07.2023
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
High School Diploma -
Townsville State High School
Townsville, QLD11.2022
Skills
- Document Review Skills
- Customer Service
- Determine Medical Necessity
- Cultural Awareness
- Productivity Standards
- High-Volume Environments
- Operational Efficiency
- Solution Development
- Customer Service and Assistance
- Conflict Resolution
- Persuasive Communication
- Complex Product Knowledge
Certification
Obtained RSA, Certificate II in Skills for Work and Vocational Pathways
Timeline
Customer Assistant
Dan Murphy's - Part Of The Woolworth's Group
07.2023 - Current
Sandwich Artist
SUBWAY®Restaurants
09.2022 - 07.2023
High School Diploma -
Townsville State High School
Similar Profiles
Teagan FairbrotherTeagan Fairbrother
Store Manager at Dan Murphy's - Part Of The Woolworths GroupStore Manager at Dan Murphy's - Part Of The Woolworths Group
Karry NelsonKarry Nelson
Customer Assistant at Dan Murphy's - Part Of The Woolworths GroupCustomer Assistant at Dan Murphy's - Part Of The Woolworths Group
Melissa RoundMelissa Round
Customer Service Representative at Dan Murphy's Endeavour GroupCustomer Service Representative at Dan Murphy's Endeavour Group
Hannah PachecoHannah Pacheco
Customer Assistant at Play Street MuseumCustomer Assistant at Play Street Museum
Jamie GrayJamie Gray
Customer Assistant at B&M RetailCustomer Assistant at B&M Retail