Rachel Gates
Sunshine Coast,Queensland
Summary
Proactive and highly organized hospital administrator with three years’ experience coordinating urgent patient bookings and working closely with the fiance teams to secure timely funding for medical procedures. Known for staying calm under pressure, managing competing priorities, and ensuring patients receive care without delay. Skilled in navigating healthcare systems, liaising between clinical staff and finance, and maintaining a compassionate, patient-first approach in every interaction. Now seeking to bring my expertise to a dynamic healthcare team focused on operational excellence and patient outcomes.
Overview
6
6
years of professional experience
Work History
Medical Administrator & Receptionist
Epworth Private Hospital
Richmond, Australia
08.2024 - 04.2025
- Effective communication with patients to explain procedures
- ·Understanding medical terminology and procedures to accurately communicate with healthcare professionals and patients.
- Ability to handle sensitive or anxious patients with care
- Understanding of insurance verification, billing procedures, and co-pays to assist patients with their financial concerns.
- Broad knowledge of various medical disciplines
- Ability to prioritize and manage a busy patient load efficiently, balancing routine care with emergencies.
- Coordinated urgent patient bookings for pre-operative scans, working closely with radiologists and surgical teams to meet tight deadlines.
- Familiarity with MRI software for scanning, image processing, and storage of images in the PACS (Picture Archiving and Communication System).
Logistics
Masseuse Massage Chairs
South Melbourne, Australia
08.2023 - 06.2024
- End to end customer service
- Inbound calls/emails
- Tracking/Scheduling deliveries
- Assisting with faulty stocks/parts
- Following up with the warehouse
- Focus on customer satisfaction
Radiographer Administrator
Spire Murrayfield Hospital
Edinburgh, Scotland
03.2022 - 05.2023
- Contact patients to arrange radiology appointments, liaising with other departments as appropriate
- Collect, collate and report routine data and information e.g
- NHS, BUPA spreadsheet data, Army Trackers, CD of images
- Familiarisation with all the medical insurance schemes available
- Produce monthly spreadsheets on radiology outpatients invoices
- Transfer and deliver radiology reports to appropriate Consultants/Surgeons/GP Practices
- Assist in the training of other members of staff as required
Admin Officer
The Corner Deli
Whistler, Canada
12.2020 - 06.2021
- Keeping up with book-keeping, current accounts and profits
- Meeting deadlines and managing time effectively
- Providing excellent customer service in an efficient and friendly manner
- Handling cash and credit card payments through Touch Bistro system and excel
Front Desk Receptionist /Administrator
The Westin Resort & Spa Whistler
Whistler, Canada
06.2019 - 10.2020
- Responsible for professionally checking in and out guests while adhering to Westin standards, meeting and greeting and additional concierge responsibilities
- Communicating property information regarding room types, location of the hotel and services
- Adhering to attention to detail with regards to administrative tasks at all times
- Supporting Revenue team in terms of accurate payments on guests bill
- Responsible for cash handling and transferring to excel to ensure all payments balanced
- Responsible for managing overall hotel room inventory and taking initiative to add a personal experience to the guests stay
- Working independently and using own initiative
- Analysing figures in the form of ‘Key Performance Indicators' and relaying this to the team
Education
Bachelor Awards - International Hospitality & Business Management
Robert Gordon University
Aberdeen, ScotlandSkills
- Communication
- Critical thinking
- Technical Equipment Knowledge
- Safety and Compliance Knowledge
- Prioritising workload
- Knowledge of Anatomy
- Attention to detail
- Data entry
- Emotional Intelligence
References
References are available upon request.
Timeline
Medical Administrator & Receptionist
Epworth Private Hospital
08.2024 - 04.2025
Logistics
Masseuse Massage Chairs
08.2023 - 06.2024
Radiographer Administrator
Spire Murrayfield Hospital
03.2022 - 05.2023
Admin Officer
The Corner Deli
12.2020 - 06.2021
Front Desk Receptionist /Administrator
The Westin Resort & Spa Whistler
06.2019 - 10.2020
Bachelor Awards - International Hospitality & Business Management
Robert Gordon University
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