Rachel Grace
Barwon Heads
Summary
I have worked in the Relationship Manager Role for the past 2 years and 9 months; working within the Diverse Communities team.
My passion lies in developing an excellent rapport with my clients, their families and the stakeholders involved in their recovery.
This involves active, empathetic listening to formulate an achievable management plan.
I use a client-centred approach during every interaction
I have worked with musculoskeletal patients for many years, both within busy teaching hospitals and private clinics.
I am a member of AHPRA, The British Health Professions Council and The Chartered Society of Physiotherapy.
Overview
29
29
years of professional experience
Work History
Relationship Manager
The Transport Accident Commission
08.2022 - Current
- Managing a large portfolio of clients often with complex injuries and significant psychosocial factors
- Maintaining an empathetic, considerate relationship with both clients and their families to foster trust and collaboration
- Working collaboratively with both internal and external stakeholders; including medical professionals, rehabilitation providers and client's families to ensure co-ordination of care
- Part of the VOC Champs special interest group, attending monthly meetings and reporting back to Team
- Supporting new team members induction via the buddy system
- Monitoring client's progress and providing regular updates to relevant stake holders
- Utilising resources available and understanding respectfully cultural diversity with non-English speaking clients
- Ensuring all activities are in compliance with relevant work practices, legislation and policy
Musculoskeletal Physiotherapist
The Rehabilitation Movement
06.2019 - 08.2022
- Self-motivated, with a strong sense of personal responsibility in an outpatient clinic setting
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Ability to assess, diagnose and formulate treatment plans and utilising SMART goals in a musculoskeletal clinic setting
- Taught clinical pilates; both 1:1 and class environment
- Excellent communication skills, both verbal and written.
Musculoskeletal Physiotherapist
Nepean Physiotherapy Clinic
02.2014 - 12.2019
- Management of Musculo-Skeletal Patients Within a Busy Private Practise.
- Assessment and Treatment of a Wide Variety of Patients including Women’s Health, Paediatrics, Spinal and Peripheral Conditions, Chronic Pain, and Sporting Injuries.
- Management of TAC and work cover claims. Using appropriate outcome measures and liaising with stakeholders.
- Rehab in the gym using Gym and Pilates equipment.
- Running small group Pilates rehab sessions.
- Utilising acupuncture in intervention as appropriate.
- Utilising on-line system for inputting into diary, patient's SOAP notes and letters
Musculoskeletal Physiotherapist
Bodies Under Construction
10.2009 - 12.2012
Associate Physiotherapist
Physio On the River
04.2006 - 12.2009
Associate Physiotherapist
Westminster Physiotherapy
05.2001 - 08.2007
Band 8 Physiotherapist
NHS at Islington Primary Care Trust
05.2001 - 08.2007
- Managerial role in running of the department.
- Supervision and appraisal of junior staff and students.
- Involved in regular audits and projects
Band 7 Musculoskeletal Physiotherapist
University College Hospital London
09.1999 - 05.2001
- 6 monthly rotations within trauma, orthopaedics, rheumatology, women’s health, hydrotherapy and pain clinic within a busy London hospital
Band 6 and 7 Rotational Physiotherapist
King’s College Hospital
07.1996 - 02.1999
Education
Bachelor of Science - Physiotherapy
University College London
06.1996
Skills
- Ability to manage clients effectively in a wide range of settings
- Highly Organised and Reliable
- Good Time Management Skills
- Ability to prioritise
- Strong IT capabilities
- Wide Knowledge and scope of Practise
- Excellent communicator; both verbal and written, using empathy in all interactions
- Ability to work autonomously within scope of practice; utilising appropriate policies and procedures
- Great team player
- Work well under pressure and deadlines
Timeline
Relationship Manager
The Transport Accident Commission
08.2022 - Current
Musculoskeletal Physiotherapist
The Rehabilitation Movement
06.2019 - 08.2022
Musculoskeletal Physiotherapist
Nepean Physiotherapy Clinic
02.2014 - 12.2019
Musculoskeletal Physiotherapist
Bodies Under Construction
10.2009 - 12.2012
Associate Physiotherapist
Physio On the River
04.2006 - 12.2009
Associate Physiotherapist
Westminster Physiotherapy
05.2001 - 08.2007
Band 8 Physiotherapist
NHS at Islington Primary Care Trust
05.2001 - 08.2007
Band 7 Musculoskeletal Physiotherapist
University College Hospital London
09.1999 - 05.2001
Band 6 and 7 Rotational Physiotherapist
King’s College Hospital
07.1996 - 02.1999
Bachelor of Science - Physiotherapy
University College London
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