Rachel Gray

All general coordination running a 24/7 supports roster including:

• Scheduled 24/7 shifts for a team of 40 employees and ensured availability for over 60 clients.
• Maintaining staff training records, policies and procedures and compliance.
• Successfully ensured workplace health and safety through meticulous management of incident reports and data.
• Enhanced efficiency in managing invoicing, remittance, and monitoring of all email accounts.
• Managed a weekly schedule of 50+ appointments.
• Handled end-to-end recruitment including interviews and onboarding.
• Consistently engaged in ongoing communication with stakeholders regarding client updates.
• Constructed review report writing for NDIS Plan reviews.
• Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
• Streamlined operations by implementing efficient administration processes and procedures.

• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Drove clients safely to social activities and appointments.
• Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
• Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
• Kept detailed daily logs with care actions, patient behaviours, and incidents.

• Maintained appropriate filing of personal and professional documentation.
• Displayed absolute discretion at handling confidential information.
• Performed various physical labor tasks including property cleaning, gardening, landscaping, painting, and maintenance.
• Streamlined online selling processes.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Maintained safety protocols when handling animals to minimize risk of injury to both staff members and animals themselves.
• Carried out dog-related responsibilities according to customer preferences like feeding, exercising, and cleaning.

• Gained extensive cross-cultural experience during a 2-year period while employed by two separate American families, residing in different geographical areas.
• Contractual employment as Au Pair for family in remote Alice Springs, NT whilst regular au pair on mat leave.

• Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
• Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
• Boosted children''s cognitive development with age-appropriate educational games and activities.
• Monitored children's progress and identified areas of improvement.