Rachel Gregory
Summary
Dynamic individual with extensive experience in coaching and training, with passion for cognition, human performance and navigating challenges. Brings strong problem-solving skills and proactive approach to new initiatives. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organisational goals.
Overview
15
15
years of professional experience
Work History
ATM Standards – Project (Secondment)
Airservices Australia
07.2023 - Current
- Lead subject matter expert on regulatory, business and RTO requirements for transition of all ATS units to new Assessment Management Application.
- Developed and implemented processes, documentation and training for transition.
- Delivered all training relevant to Assessment Management Application project.
- Provide ongoing technical and licensing advice and support for all Questionmark users.
- Developed, consulted and validated ICAO Adapted Competency Model in accordance with relevant documentation and business requirements.
- Developed all relevant documentation for ICAO Adapted Competency Model initiative relating to safety, consultation, process and licensing.
- Provide training to ATSWpA regarding ICAO Adapted Competency Model.
Line Leader
Airservices Australia
01.2021 - 07.2023
- Lead a team of approximately 25 Air Traffic Controllers with the primary objective of providing safe and efficient service in Cairns terminal airspace, including approach and departures into Cairns, Rockhampton and Mackay Towers (RKA/MKA during tower closure).
- Manage daily operational and tactical aspects of organisational change, providing timely, creative and robust solutions to ensure optimal service delivery, reduce risk and minimise costs.
- Promote open and transparent communication with staff and peers to ensure a positive and respectful work environment.
- Oversee organisational portfolios to deliver quality training, licensing compliance, projects and performance management, utilising consultative and transparent methodologies.
- Develop and implement initiatives to improve skills, engage staff and provide assurance that all requirements are met in a timely manner.
ATS Ongoing Training Specialist
Airservices Australia
08.2018 - 12.2020
- ICAO Training and Assessment model
- Lead the work associated with the transition to the ICAO Training and Assessment Framework including development of all safety, training and regulatory documentation, oversight of SMEs, mitigation of risk, consultation with stakeholders and reporting to management on progress/risks.
- Provide training advice and support to projects.
- Conduct quality assurance reviews of training documentation, producing various written artefacts, such as Training Reviews, Training Health Checks and Trainer Performance Reports, to advise managers on quality of training provided and suggest potential improvements.
- Collate data and prepare various reports regarding trends in training and performance for unit managers.
- Manage the Northern Training Health Check portfolio, allocating work to peers and revising monthly progress to ensure timely delivery of artefacts.
- Develop training and assessment materials for the operational environment, providing user-friendly artefacts via a range of mediums including online, multimedia and printed formats.
- Deliver face-to-face courses in the classroom environment or via WebEx, providing an effective and engaging learning experience.
- Continue to strive for improvement in the current training system, developing new processes and proposals to ensure Ongoing Training remains innovative and highly relevant within the business.
Venue Support Officer
ALH Group
01.2017 - 08.2018
- Manage administrative procedures and processes.
- Complete bookkeeping checks to ensure trade and gaming financials are accurate.
- Induct new employees into the business, including explanation of appropriate policies, procedures and desired practices.
Trainee Air Traffic Controller (Tower)
Airservices Australia
03.2015 - 12.2016
- Full course completed.
- Trained in operational environment (Tamworth).
Air Traffic Services Initial Trainee Supervisor
Airservices Australia
02.2013 - 03.2015
- Supervise trainee career development through the initial training program including management of training needs, pastoral care and oversight of employee entitlements and facilitating the transition to the operational environment after the successful completion of training.
- Good practical knowledge of appropriate aviation regulations and standards including CASR Part 172 and ASQA RTO standards.
- Provide recommendations to management regarding suitability of candidates and current trainees based on feedback of performance, managing the termination of training and employment process of trainees who were unsuccessful, including preparation of documentation, providing advice to both management and trainees regarding policy and procedures and oversight of the overall process.
- Develop training needs assessments for individual trainees and provide innovative training plans that pin-point and address relevant training deficiencies, both within the classroom and simulator environments.
- Develop collaborative working relationships with internal and external stakeholders to achieve efficiency and effectiveness in the delivery of the Air Traffic Services initial training program.
- Organise and coordinate training and graduation events in multiple locations, developing strong relationships with external partners and providers to ensure ongoing success of such events.
- Manage own performance in a manner that earns trust, including consistent modeling of desired behaviours based on Airservices values.
ATS Design and Development Specialist
Airservices Australia
02.2012 - 01.2013
- Manage development projects, which involve liaising with subject matter experts, Delivery Specialists, operational managers/supervisors and peers, extracting information and working together to create effective training material.
- Use various design methods and mediums to ensure the delivery of effective and engaging training materials.
- Complete projects in a timely manner, managing tasks and obstacles to ensure the learning material is delivered by the agreed deadline to ensure piloting and required modification can be finalised before delivery.
Trainee Air Traffic Controller (En route)
Airservices Australia
09.2010 - 01.2012
- Full course completed.
Education
Bachelor of Psychological Sciences -
Swinburne University of Technology
10-2025
Bachelor of Education (Secondary) -
Queensland University of Technology
Bachelor of Creative Industries (Drama) -
Queensland University of Technology
Certificate IV in Training And Assessment TAE4011 -
MRWED Training And Assessment
Diploma of Aviation (Air Traffic Control) AVI50115 -
Airservices Australia
R-ATSWpA, R-OJTI, TA-Instructor -
Airservices Australia
Skills
- Regulatory Assurance
- Training and Assessment
- Cognition and Human Performance
- Teamwork and collaboration
- Customer focus
- Problem-solving
Timeline
ATM Standards – Project (Secondment)
Airservices Australia
07.2023 - Current
Line Leader
Airservices Australia
01.2021 - 07.2023
ATS Ongoing Training Specialist
Airservices Australia
08.2018 - 12.2020
Venue Support Officer
ALH Group
01.2017 - 08.2018
Trainee Air Traffic Controller (Tower)
Airservices Australia
03.2015 - 12.2016
Air Traffic Services Initial Trainee Supervisor
Airservices Australia
02.2013 - 03.2015
ATS Design and Development Specialist
Airservices Australia
02.2012 - 01.2013
Trainee Air Traffic Controller (En route)
Airservices Australia
09.2010 - 01.2012
Bachelor of Psychological Sciences -
Swinburne University of Technology
Bachelor of Education (Secondary) -
Queensland University of Technology
Bachelor of Creative Industries (Drama) -
Queensland University of Technology
Certificate IV in Training And Assessment TAE4011 -
MRWED Training And Assessment
Diploma of Aviation (Air Traffic Control) AVI50115 -
Airservices Australia
R-ATSWpA, R-OJTI, TA-Instructor -
Airservices Australia
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