Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
References
Timeline
Generic

Rachel Griffin

Oran Park,NSW

Summary

High-energy, resourceful and persistent employee and manager with background working with agency serving high-end clientèle within multiple different industries.


Exceptional attention to detail and latest trends in aesthetics and fashion fields. Efficient, accurate and detail-oriented manager with innate drive to provide exceptional service. Attentive to client preferences and modern trends in aesthetics. Positive attitude with consistent record of building clientele and achieving high rates of client retention.


I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

18
18
years of professional experience

Work History

Beauty Salon Manager

Rachel James Artistry
02.2021 - Current
  • Maintained a clean, safe, and welcoming environment for clients and employees alike.
  • Resolved employee conflicts and maintained a positive work atmosphere through effective communication techniques.
  • Recruited talented stylists by participating in job fairs and networking within the industry.
  • Established strong relationships with vendors, negotiating favourable terms and pricing for salon supplies.
  • Organised special events at the salon, attracting new customers while strengthening existing client relationships.
  • Streamlined appointment scheduling for increased efficiency and client convenience.
  • Enhanced customer satisfaction by providing exceptional salon services and personalized consultations.
  • Managed inventory effectively, reducing waste and ensuring timely product restocking.
  • Monitored salon finances closely, implementing cost-saving measures to maximise profitability.

Part time Office Manager

Case Statewide Solar
01.2017 - Current
  • Managing all aspects of the office and client services

Secretary/Bookkeeper

Griffin Auto Glass
01.2010 - Current
  • Clerical/secretarial, administrative accounting

Hotel Manager

Royal Hotel Camden
01.2015 - 01.2017
  • Promoted to Hotel Manager after 12 months and oversaw both positions
  • Guest services (for upstairs accommodation), POS management, staff management and ongoing staff training, inventory management, licencing laws and regulations (for the Camden Liquor Accord), reporting on financials, security, daily financials, service trends and incidents, problem solving on the floor, events and functions management

Toll Dnata Flight Support (Sydney International Airport) – Emirates Airlines

01.2008 - 01.2009
  • Client Liaison, Personnel Management, Cash Management, Marketing, Public Relations, Implementation of Exemplary Customer Service, Customer representation and customer needs, Compliant services, Aircraft related services

Customer Service and Client Liaison

Aero-Care Flight Support (Sydney International Airport) – United Airlines and Singapore Airlines
01.2007 - 01.2008
  • Office Administration, Stock Control, Client Liaison, Public Relations, Implementation of Exemplary Customer Service, Customer representation and customer needs, Compliant services, Aircraft related services, Customer Service and Client Liaison

Education

Bachelor of Science - Psychology

University of Western Sydney
Sydney, NSW
01.2019

Certificate IV in Business and Certificate IV in Fashion Design Industry Practice - Fashion Design And Business

FBI Fashion College Pty Ltd, Glebe
Sydney, NSW
01.2009

Skills

  • Have the ability to supervise a large team
  • Exceptional Customer Service skills
  • Problem-solving skills
  • Employee Motivation and team building skills
  • Strategic upselling strategies
  • Can demonstrate a high level of customer service in stressful situations
  • Have a proactive attitude to problem solving
  • Am effective in relating to others and achieving a win/win situation An excellent communicator
  • Am a conscientious worker I do not take days off from work and I am always on time for work
  • I love to learn new things and enjoy a challenge
  • Ability to think critically in all situations

Accomplishments

  • FBI Fashion College Pty Ltd to study Certificate IV in Business
  • Achieving Outstanding Feedback in all Workplace Training completed (Top 90-100% performance)
  • Continuously Achieving and exceeding my sales budgets
  • Acceptance into Bachelor of Psychology at Western Sydney University with a GPA of 5.4
  • Working as a production assistant representing Debra Kirkwood Event Management
  • I have excelled in swimming at State and National level
  • I competed and was a finalist in public speaking at district and regional levels

Personal Information

Date of Birth: 11/18/87

References

  • Luke Griffin, Director, Griffin Auto Glass, 0499 053 088, lukegriffin84@bigpond.com
  • Thomas Casey, CEO, Case Statewide Solar, 0416191210


Timeline

Beauty Salon Manager

Rachel James Artistry
02.2021 - Current

Part time Office Manager

Case Statewide Solar
01.2017 - Current

Hotel Manager

Royal Hotel Camden
01.2015 - 01.2017

Secretary/Bookkeeper

Griffin Auto Glass
01.2010 - Current

Toll Dnata Flight Support (Sydney International Airport) – Emirates Airlines

01.2008 - 01.2009

Customer Service and Client Liaison

Aero-Care Flight Support (Sydney International Airport) – United Airlines and Singapore Airlines
01.2007 - 01.2008

Bachelor of Science - Psychology

University of Western Sydney

Certificate IV in Business and Certificate IV in Fashion Design Industry Practice - Fashion Design And Business

FBI Fashion College Pty Ltd, Glebe

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