Rachel Hale
Wodonga,Vic
Summary
Dynamic Administrator with a proven track record at Aidacare, excelling in database management and fostering client relationships. Demonstrated success in optimizing workflows and enhancing team efficiency. Skilled in documentation and reporting, with a keen eye for detail and a personable approach, significantly contributing to project objectives and stakeholder satisfaction.
Overview
5
5
years of professional experience
Work History
Administrator
Aidacare
Albury, Nsw
01.2020 - Current
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Responded promptly to customer complaints in a professional manner.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Compiled statistical data from various sources for analysis.
- Managed office supplies inventory and placed orders when necessary.
- Designed forms and templates to streamline workflow processes within organization.
- Identified needs of customers promptly and efficiently.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Facilitated communication between departments to support project completion and goal achievement.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Performed data entry tasks into computer databases from paper documents.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
- Answered incoming calls and responded to customer inquiries.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Provided technical assistance with computer hardware and software issues when needed.
- Coordinated scheduling and logistics for staff meetings and corporate events.
- Maintained filing system for important documents such as contracts and invoices.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Implemented filing systems to improve document organization and retrieval.
- Provided general administrative support to staff members.
- Supported departmental activities by providing clerical assistance.
- Prepared reports on various projects for management review.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Completed routine maintenance and repair.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Certficate III - Hair & Beauty
Australian Hairdesign & Beauty
Wodonga, VIC12-2003
High School Diploma -
Wodonga West High School
West Wodonga, VIC11-1985
Skills
- Database management
- Events coordination
- Mail handling
- Client communication
- Documentation and reporting
- Email management
- Deadline adherence
- Honest and ethical
- Contract processing
- Timesheet processing
- Vendor management
- Network administration
- Calendar management
- Task delegation
- Verbal and written communication
- Data confidentiality
- Workflow optimization
- Personable and approachable
- Document control
- Data entry
- Attention to detail
- Time management
Previous Employment
- Business owner/ operator -Hair & Beauty industry - Janruary 2004 - on going
- Safeway - Multiply departments then progressed to Management rolls -Duty & Department. 1995- Dec 2003 (maternity July 1996- June 1997) returned permanent position (maternity August 1998- Feb 1999) casual position nights / weekends Dec 2003
- Studied Hair & Beauty January 2003-December 2003
- Certificates in Competency - waxing ,tinting,manicure/pedicure, artificial nail enhancement, spray tanning,hair extension application.
- Studied
Timeline
Administrator
Aidacare
01.2020 - Current
Certficate III - Hair & Beauty
Australian Hairdesign & Beauty
High School Diploma -
Wodonga West High School