Rachel Harris
Summary
Dynamic tour guide skilled in public speaking, itinerary planning, and safety compliance. Proven ability to lead engaging tours while ensuring guest safety and satisfaction. Culturally aware tour guide with extensive experience in guiding diverse groups. Known for exceptional customer service and effective group coordination, ensuring memorable experiences while prioritizing guest safety and adherence to safety protocols.
Overview
13
13
years of professional experience
8
8
Certifications
Work History
Tour Guide
Intrepid
Broome, WA
04.2025 - Current
- Guided diverse groups through various travel itineraries and cultural experiences.
- Managed logistics for daily tours, ensuring smooth transitions between locations.
- Conducted safety briefings to ensure guest awareness during excursions and activities.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Provided detailed information to tourists about local attractions and points of interest.
- Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
- Inspected vehicles before each trip departure in order to ensure they were safe for use during the tour.
- Ensured all tour content was culturally sensitive and appropriate for a global audience.
Tour Guide
Autopia
01.2024 - Current
- Guided diverse groups through various travel itineraries and cultural experiences.
- Guided diverse groups through local attractions and cultural experiences.
- Shared historical insights and stories to enhance visitor engagement.
- Ensured guest safety by following established protocols and guidelines.
- Conducted pre-tour briefings to prepare guests for upcoming activities.
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
Tour Guide
Mulgas Adventures
Alice Springs , NT
05.2019 - 12.2023
- Led engaging tours to enhance guest experiences and knowledge of local cultures.
- Provided safety briefings to ensure guest well-being during excursions and activities.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Utilized storytelling techniques to enhance visitor engagement and learning.
- Ensured all tour content was culturally sensitive and appropriate for a global audience.
- Performed regular research to keep information provided on tours accurate and up-to-date.
- Led guided tours and informational talks for large groups to showcase attractions and highlights.
- Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
Bartender
Alice Springs Brewing Co.
Alice Springs , NT
01.2020 - 05.2020
- Maintained cleanliness and organization of the bar area.
- Prepared and served a variety of craft beers and beverages.
- Engaged with customers to provide excellent service and build rapport.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
Tour Guide
Wayoutback Safari
Alice Springs , NT
09.2018 - 04.2019
- Guided diverse groups through various travel itineraries and cultural experiences.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Conducted safety briefings to ensure guest awareness during excursions and activities.
Tour Guide
Longitude 131
Yulara, NT
05.2018 - 09.2018
- Guided diverse groups through various travel itineraries and cultural experiences.
- Shared local history and insights to enhance visitor engagement and understanding.
Waitress/Bartender
Park Royal
Melbourne, VIC
11.2016 - 05.2018
- Provided excellent customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of tables and dining areas.
- Managed cash register transactions and handled payments securely.
- Prepared drink orders following established recipes and standards.
- Took orders for food and drinks and delivered them to guests.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained a clean work station by restocking supplies, wiping down counters.
Supervisor
Morgan's IGA
Sunbury, VIC
04.2014 - 01.2017
- Trained and mentored new employees on store policies and customer service standards.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Complied with company policies, objectives and communication goals.
- Handling money
Customer Service Cashier
O'Shanassy Fish n Chip
Melbourne, VIC
11.2012 - 09.2014
- Processed customer transactions accurately and efficiently at a busy fish and chip shop.
- Assisted customers in selecting menu items and provided excellent service.
- Managed cash register operations, including handling payments and issuing receipts.
- Stocked supplies, ensuring availability of utensils, condiments, and packaging materials.
- Operated cash registers to process payments for goods and services.
Skills
- Tour logistics
- Cultural sensitivity
- Public speaking
- Safety compliance
- Itinerary planning
- Customer service
- Group coordination
- Conflict resolution
- Time management
- Storytelling techniques
- Team collaboration
- Engaging presentations
- Research skills
- Crisis management
- Team building
- Safety procedures
- Food and beverage sales
- Strong leadership
Certification
RSA
Timeline
Tour Guide
Intrepid
04.2025 - Current
Tour Guide
Autopia
01.2024 - Current
Bartender
Alice Springs Brewing Co.
01.2020 - 05.2020
Tour Guide
Mulgas Adventures
05.2019 - 12.2023
Tour Guide
Wayoutback Safari
09.2018 - 04.2019
Tour Guide
Longitude 131
05.2018 - 09.2018
Waitress/Bartender
Park Royal
11.2016 - 05.2018
Supervisor
Morgan's IGA
04.2014 - 01.2017
Customer Service Cashier
O'Shanassy Fish n Chip
11.2012 - 09.2014