Rachel Hatton

• Manage 35 nurses across 32-bed medical unit.
• Coordinate the delivery of safe, efficient and effective evidence based nursing care to ensure patient centred care
• Led nursing teams to enhance patient care quality and operational efficiency.
• Manage departmental budgets, resource allocation and recruitment to optimize financial performance and maintain KPI’s while ensuring high-quality patient care.
• Complete rosters ensuring adequate numbers and skill mix
• Efficiently manage admissions and triage based on acuity, ensuring appropriate departmental placement
• Collaborate with multidisciplinary teams to develop and implement individualized care plans.
• Facilitate therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviours and helping patients regain or improve coping abilities.
• Encourage a positive workplace culture so that staff and patients can achieve best practice outcomes
• Conduct performance evaluations and provide mentorship to nursing staff for professional growth.
• Lead staff training to improve clinical skills, team growth, performance, and patient care.
• Chairperson for Standard 5 Comprehensive Care Committee and End of Life Portfolio Lead
• Analyse patient feedback data to drive continuous quality improvement initiatives within the department.
• Implement evidence-based practices to improve patient outcomes and satisfaction scores.
• Evaluate clinical performance data, identifying trends for targeted intervention strategies aimed at improving overall patient outcomes.
• Conduct quality assurance audits to ensure compliance with healthcare regulations and standards.
• Contribute to policy development within the organization, ensuring alignment with best practice guidelines in nursing management roles.
• Nominated for Full Circle & VIP Awards for making connections with patients, walking in others shoes, compassion and leadership.

• Responsible for clinical operations, ensuring effective patient care delivery and staff performance through strategic leadership and evidence-based practices
• Managed communication between departments to ensure seamless patient care delivery.
• Coordinate all admissions and discharges after hours
• Effective and efficient problem solving and conflict resolution skills
• Provide management and support for deteriorating patients
• Manage staffing, skill mixes and patient allocations

• Team Leader / Shift Coordinator – skilled in coordinating patients and staff
• Oversees daily ward operations, manages admissions and discharges, allocates beds and staff, and supervises team to ensure quality patient care.
• Chairperson for Standard 5 Comprehensive Care Committee and End of Life Portfolio Lead
• Provide support and assistance to the Clinical Nurse Manager.
• Provide safe, holistic nursing care by applying clinical practice to ensure a safe environment and optimal patient health
• Collaboration with all levels of staff to ensure optimal patient care
• Provide leadership, guidance, mentoring and support to all staff on the ward
• Mentored junior nurses, fostering skill development and promoting best practices in clinical settings.
• Administered patient care plans, ensuring adherence to and enhancing patient outcomes.
• Conducted thorough assessments to identify patient needs, contributing to tailored nursing interventions.
• Built rapport with patients' families, addressing concerns and guiding care plan implementation and treatment.
• Advocated for patients' physical, psychosocial, developmental, spiritual and emotional needs during planning.

• Provide high-level care to acute medical / cardiac / palliative patients
• Conduct clinical risk assessment as appropriate to the patient, using evidence-based practice to deliver and monitor interventions
• Collaborated with interdisciplinary teams to develop and implement individualized care plans.
• Utilise EMR to maintain accurate clinical records and documentation
• Mentor and supervise junior members of staff
• Evaluate the needs of patients in accordance with professional standards and Code of Ethics

• Provided case management services to a caseload of 40 community-based clients, including coordination of community resources and services.
• Conduct clinical assessments to identify, monitor and ensure appropriate services are planned and implemented to ensure optimal health outcomes.
• Work autonomously using advanced clinical and decision-making skills
• Coordinated interdisciplinary team meetings to enhance communication and streamline patient care processes.
• Built rapport with clients and their families and advised them on home care plans.

• Coordinated pre- and post-surgical care
• Collaborated with interdisciplinary teams to develop and implement individualised care plans.
• Provided information, education and support to patients and family members regarding patient condition, prognosis and treatment program
• Administered medications and monitored patient responses to ensure optimal care and safety.

• Discharge case management and co-ordination for patients with high complex needs on the medical, palliative care, surgical, and emergency wards.
• Worked autonomously ensuring a smooth transition from hospital to home and to facilitate the continuity of care in the community.
• Strong organisational skills, effective communication and sound clinical knowledge and skills.
• Identification and Assessment, Case Management, Advocacy, Resourcing and Liaising, Case Conferencing, Education and Health Promotion, and Arranging and Referring to a multiple of service providers.
• Proven negotiation skills with clients, families, medical teams, allied health teams and community service providers to co-ordinate and achieve good service delivery.

Medical/Palliative Unit

• Surgical, Orthopaedics, Anesthetics, Oncology-Surgical/Medical

• Surgical, Orthopaedic & Medical Wards