Rachel Hawley
Esperance,WA
Summary
Dynamic Supervisor at The Reject Shop with a proven track record in staff management and customer service. Expert in training and mentoring, I enhanced team efficiency and improved customer satisfaction through strategic problem-solving and effective communication. Committed to fostering a culture of excellence while adhering to safety protocols and operational standards.
Overview
3
3
years of professional experience
Work History
Supervisor
The Reject Shop
08.2022 - Current
- Monitored inventory levels and reported discrepancies to management for resolution.
- Maintained cleanliness and organization of work areas to promote a safe environment.
- Implemented suggestions for improving process efficiency during team meetings.
- Assisted in training new staff members.
- Collaborated with supervisors to identify areas for operational improvement and training needs.
- Gained hands-on experience in delivering quality service while adhering to company standards.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Education
High School Diploma -
Esperance Senior High School
Esperance, WABachelor of Arts - Online Study Gaming Development And Graphic Design
Torrens University Australia
03-2024
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Strategic planning
- Priority management
- Conflict resolution
- Safety protocols
- Employee development
Timeline
Supervisor
The Reject Shop
08.2022 - Current
High School Diploma -
Esperance Senior High School
Bachelor of Arts - Online Study Gaming Development And Graphic Design
Torrens University Australia
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