Summary
Overview
Work History
Education
Skills
Attributes
Accomplishments
Industry Experience
Department Domain
Previously Supported
It Skills Systems
Evaluated As
Executive Assistant Skills
Skills Abilities
Personal Information
Volunteer Experience
Affiliations
Languages
Timeline
BusinessDevelopmentManager

Rachel Henning

Summary

To perform as an Executive Assistant / Office Manager in a challenging yet rewarding environment where experience in scheduling meetings, arranging travel, board meetings/committees and managing office operations and a diverse background will be fully utilised. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Client Services & EA to the Managing Director

Milan Partners Training

Senior EA / Global Group Head & the COO

QBE Insurance Group

EA to the CEO & Office Manager (Managed 6 staff)

Ingham's Limited

EA to Head of Finance

CBA Bank

EA to Head of Capital

Leighton Properties

EA to the Head of Corporate Affairs

Lend Lease

Marketing / Events Assistant

Norman Disney & Young, Sydney (Engineering Firm)
  • NDY - 3 Yrs.

Executive Assistant Retail Shopping Property

Jones Lang La Salle (JLL), Sydney
  • Colliers 1.5 Yrs.

Executive Assistant Commercial Property

Colliers Jardine, Sydney
  • R&W - 3.5 Yrs.

Senior Property Manager

Richardson & Wrench, North Sydney
  • Gadens - 1 Yr.

Paralegal and Team Assistant Property

Gadens Lawyers, Sydney
  • R&W - 5 Yrs.

Reception and Property Manager Roles

Richardson & Wrench
  • P/T Whilst on School Holidays/Weekends and Studying

Personal Assistant to Associate Chief Executive

AIS NSW
01.2023 - Current
  • Part-Time Role – Thurs - Fri - Sat
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Displayed absolute discretion at handling confidential information.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Used discretion when handling confidential information.
  • Attended meetings, took notes and tracked action items.
  • Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.

Executive Assistant to CEO / Managing Director / HR and Office Manager

Boutique Residential Construction
05.2022 - Current
  • Part-Time Role – Mon – Tues -Wed

Executive Assistant to Principal and Operations Office Manager / Trust Accounting - Settlements / Exchanges

Residential Real Estate in Mosman
05.2021 - 05.2022

EA To CEO, Chairman and Office Manager for Australia

(NFP) Membership Business Events Business
07.2020 - 05.2021

Executive Assistant to COO And CXO Reporting to CEO And Office Manager (NFP) Membership Business Events Business Services / HR Advance Online Platform

Business Australia (NSW Business Chamber Consulting & Solutions)
02.2019 - 07.2020

Executive Assistant to the CEO / Chairman & Board

Hallas Trading
09.2016 - 02.2019

Executive Assistant & Office Manager, CTO / to IT Management Operations & Tech Team

Foxtel Limited (Television & Technology)
08.2014 - 08.2016

Executive Assistant & Office Manager to the NSW Managing Director

Knight Frank, Sydney (Global Property Firm)
03.2014 - 08.2014
  • Maternity contract - 5 mths

Executive Assistant & Office Manager to the Managing Director and Advisory Board

CP2 LIMITED (Brokerage Finance Firm)
10.2012 - 03.2014

EA to the Head of Real Estate

Babcock & Brown
06.2011 - 10.2012

EA to the MD, Dr Michael Fullilove & Frank Lowy

Lowy Institute for International Policy
06.2011 - 10.2012

Executive Assistant & Office Manager for Australia to the CEO /CFO (Managed 6 staff)

ADCORP Agency, Sydney (Media/Advertising Firm)
05.2010 - 06.2011

Executive Assistant to the Executive General Manager for BT Private Bank & Office Manager

BT/ WESTPAC BANK, Sydney (Retail Banking Firm)
11.2008 - 05.2010
  • Maternity Contract

Executive Assistant to the Group Executive HR & CFO (Managed 2 staff)

INVESTA PROPERTY GROUP, Sydney (Property Firm)
12.2007 - 11.2008

Executive Assistant to the Head of Debt Products & senior direct reports

ABN AMRO Bank Ltd, Sydney
08.2004 - 12.2007
  • Merger/Redundancy

Executive Assistant to the CEO and Office Manager for Sydney Office (Managed 4 staff)

DEM Architects, Sydney (Architectural Firm)
03.2000 - 08.2004

Executive Assistant to CEO - Construction Heads of Strategic Planning & Head of Marketing

BORAL Limited, Sydney (Building/Construction)
06.1998 - 02.2000

Education

Boarding School Kinross Wolaroi School

PLC - Pymble Ladies College, Sydney

Adv. Secretarial Diploma [Equivalent to Certificate IV in Business Administration]

Advanced Certificate in Property Agency – Licensed Real Estate Agent

Advanced Diploma in Graphic Design (InDesign/Photoshop/Web design)

Advanced Diploma in Interior Design and Colour Consulting

Advertising Certificate III – Distinction

Certificate Ill in Event Planning

Certificate IV in Real Estate

Certificate NSW Assistant Agent Course

Certificate of Business Management

Certificate of Registration in Real Estate (current 838272 – Expiry 22/03/2026)

Digital Statement of Attainment in Executive Assistant Organisational & Office Management Skills

Dimension Data Learning SharePoint 2007 (MOSS) End-User Course

Diploma in Styling, Photo, Film, TV & Fashion Stylist Course at Australian College of Prof. Styling

EA's Powerful Steps Course – Stepping into your Power – Executive Assistant Personal Branding

Executive Assistant's Course | CCE - Centre for Continuing

EAN Advanced Event Planning & Event Management Masterclass

EAN Strategic Planning and Project Management Skills

EA's Workshop Executive Assistants - Lead from Within

Esp Event for Ea and Pa's Creative Thinking

Esp Event for Ea and Pa's Extraordinary Event Concepts

Esp Event for Ea and Pa's Impact on The Brand

Esp Event for Ea and Pa's Networking for Business Development

Harcourt - Thompson Learning Interior Decorating Certificate

John Mcgrath Training Sales Seminar

Marketing Certificate III – Distinction

Merit Award – Highest Pass – Property Sales Management (top of the year)

PICS workshops Adv. Management Skills / Office Management Skills for Executive PA's

Project Management (Public Sector Development)

Public Relations Certificate III – Distinction

Real Estate Institute Commercial Leasing

Real Estate Institute Email Marketing

Real Estate Institute Increase Your Corporate Presence Internet

Real Estate Institute Property Certificate Of Registration

Real Estate Institute Residential Property Management In Practice

Scda (School of Colour & Des) Diploma in Colour Consulting

Scda (School of Colour & Des) Diploma in Interior Decorating

Scda (School of Colour & Des) Small Business Management

St John's Ambulance First Aid Course (Level 2) - Certificate

University NSW Essentials of Finance for Non-Finance Mgrs.

Skills

  • An initiative-taking and adaptable Executive Assistant/Office Manager Having gained my experience in various industries across many sectors With a proven record in providing dedicated support to exceptional leaders and their teams With a background in a range of industries so this diversity has given me a strong client service, including exposure to the not-for-profit sector and member-based organisations Applying administrative and co-ordination skills to every role, so I can offer much more than single industry ‘admin necessities' that are transferable to any role In my roles I have provided a range of executive, secretarial and administrative services to support the CEO's organisational objectives, by providing effective support to the organisation in delivering, effective and efficient systems to support the organisation
  • Anticipating business needs and efficiencies, adding value to every single task
  • Arranging domestic and international travel plans and itineraries
  • Diligence and will notice the little things, common sense, initiative-taking and able to react quickly
  • Emotional maturity, showing empathy and caring for the team
  • Enthusiastic about challenging the status quo and conducting positive change – I have innate curiosity and the fortitude to persevere and move forward productively
  • Excellent communication skills, energy, initiative, and a passion for pursuing a task, deadline, and vision
  • Leadership responsible for delegating tasks, implementing office procedures, on-boarding/induction, procedures, and training new hires
  • Managing the diaries of busy Execs, including scheduling meetings, prioritising conflicting needs and ensuring their time is appropriately available for critical meetings and issues
  • Mature and calm under pressure, able to meet deadlines
  • Monthly expense management, ensuring expenses are submitted in a timely manner
  • Planning and organising team meetings, events, and communications
  • Possesses a warm, engaging personality and professional telephone voice manner
  • Proactively establishing and maintaining strong working relationships with the Executive team and other Executive Assistants; and Flexibility to assist your Execs and team with ad-hoc duties that may arise
  • Problem solving, implemented online alphabetical filing system that grouped files by project, tasks, and team member
  • Many years' experiences providing support at the C-Suite level and Office Management
  • Advanced computer skills and in-depth knowledge of relevant software including MS Office Suite and desktop publishing/graphic design layout skills
  • Excellent presentation, communication, and time management skills
  • Exceptional organisation skills, diligence, and accuracy
  • Experienced management in event management and conferencing
  • Exposure to Boards, corporate governance, and compliance
  • Knowledge of standard office administrative practices and procedures
  • Meticulous at managing continuous and sometimes conflicting stream of information and deadlines
  • Tech savvy with new software and office equipment
  • Mentoring and Training
  • Staff Management
  • Organizational Development
  • Project Management
  • Client Relationships
  • Business Administration
  • Contract Management
  • Team Collaboration

Attributes

  • Solve problems and manage competing priorities under own direction
  • Take initiative and take accountability for delivering outcomes with minimal supervision
  • Act with integrity and discretion, mindfulness and well organised
  • Advanced results in MS Office skills - Word - 88% / Excel – 93% / PowerPoint - 95%
  • Advanced skills Microsoft Office 365, Excel, PowerPoint, Word, OneNote, and computer-based systems, experience in diary management
  • A background in Administration, concierge or in high-end retail roles, and customer facing/support role
  • Demonstrated ability to manage positive relationships with a diverse range of internal and external stakeholders at all levels
  • Demonstrated experience as an Executive Assistant to Executives with assorted styles
  • Flexibility and adaptability in your approach and a willingness to help the team
  • Highly organised and detail focused

Accomplishments

  • Ability to assist with submissions putting them together, using previous tenders or starting from scratch and understanding technical specifications/drawings.
  • Communications - developing and maintaining internal communications resources including induction programs, templates, communications plans, presentation materials, internal promotional display materials, and multimedia resources. Investigating and implementing new communication channels and tools that facilitate employee engagement.
  • Co-ordinate internal projects, such as roll out and rebranding projects, style guides and templates. Designed databases from start to finish and maintained - designed marketing material, company documents/templates and forms. Designed new presentations/reports for winning new business.
  • Established office processes to allow better time management
  • Marketing Layouts, Submissions, Reports, Presentations and Events. Set up of Induction Briefing, Investor Briefings and Graduate programs. SharePoint/Share Portal – add documents, policies, and how to guides, updating company information, photos, and photo library.
  • Office Relocations -took on lead role in office refurbishment, including budget management, layout, seating, and design and coordinating activity and staff communication plan the business.
  • On-boarding of new staff including induction plan, planning and technology set-up with IT & HR support Branding Guidelines, website for staff – promotional items and clothing.
  • Onboarding staff and developing templates and forms for staff, process and procedures, staff handbook. Setting up Working from Home policies and updating of policies.
  • Organised and teaming of Christmas parties for over 300-3000 people - Budget Management/ Sourcing the venue and talent/ Co-ordinating & assisting in design of invitations.
  • Sourcing venues for successful events for offsites, for staff events, milestones, and product launches.

Industry Experience

Experience working in large corporates and smaller privately owned businesses. Property (Franchise Agency, Residential/Strata, Commercial, Retail, Asset Management), Architecture, Construction, Engineering, Television/Media, Retail Banking, Beauty & Cosmetic, Pharmaceutical, Retail Marketing and Investment Banking. Experience also working at Non-For-Profit Membership Associations sector & member-based.

Department Domain

  • Executive Office
  • IT
  • Projects
  • Operations/Transformation
  • Human Resources
  • Corporate Affairs/Comms.
  • Finance
  • Marketing
  • Events

Previously Supported

  • CEO
  • CFO
  • CTO
  • Managing Director
  • General Manager
  • Head of Divisions
  • Head of Human Resources/ Marketing/Communications

It Skills Systems

Typing (70-80 wpm with 100% accuracy) /Dictaphone / Shorthand. Advanced MS Office: Outlook, Word, Excel, PowerPoint, and Publisher Testing results: MS Office - Word - 88% / Excel – 93% / PowerPoint - 95%.

Evaluated As

39%, 24%, 25%, 2%, Extraversion, Sensing, Feeling and Judging (The Caregiver)

Executive Assistant Skills

confident and professional presentation and image, excellent people skills, excellent written, numerical, and verbal skills, exceptional organisational and time management skills, initiative-taking and structured approach, strong mindfulness, anticipate needs, deal with people at all levels – with empathy and understanding, prioritise and meet deadlines under pressure, understand business issues, use initiative, work independently and with minimal supervision

Skills Abilities

Managed, and provided, administrative support to Board and/or Company Secretary and/or General Counsel. Customer service orientation - internal/external as well as with outside clients, and key stakeholders., Organising conferences, seminars, and workshops. Managed successful delivery of events, seminars, conferences for key corporate clients across Australia, including concept design, venue sourcing coordination, event suppliers, implementation, and delivery., people skills and demonstrated ability to collaborate effectively with a broad range of individuals and groups. Excellent people skills and demonstrated ability to collaborate effectively with a broad range of people. Excellent interpersonal, relationship management skills., Skilled at marketing and brand communications with the ability to support the execution of marketing initiatives, event strategies, new target markets and marketing concepts., care for the office presentation, office functions, making sure the teams are happy, assisting where needed ad-hoc, mentoring, empathy, and respect for my other employees, Ability to build, develop and maintain new and existing client and stakeholder relationships, with exceptional communication and interpersonal networking skills.

Personal Information

Hobbies: In the workplace - "I want to work with truly inspirational leaders, people I can build professional relationships with" and "I like to be productive, organised, and work in a positive and collaborative environment and work somewhere I can make a difference and make things happen"., In my private time, I'm a foodie, who likes learning new skills/training, social media, fashion styling and property and interior styling source stylish furniture and decor both locally and internationally, watching movies at the theatre and home, reading – bios/crime/self-help, cooking and attending classes, decorating, skiing, travel, high fashion, socialising/networking, family and friends, going to the markets - fashion design, homewares, home design, digital photography, wine tastings and visiting wineries, cooking/dinner parties and entertaining.

Volunteer Experience

  • First Aid Officer and Fire Warden
  • Charity work for the homeless and street kids
  • Aged Care
  • Fundraising for Sunnyfield - Intellectual Disability Services and Support
  • PIF (Property Industry Foundation) Volunteer & Company Sponsor & Ball Sponsors Committee
  • Rescue Animals, and pet-minding

Affiliations

  • Executive Assistant Network

Languages

English
Full Professional

Timeline

Personal Assistant to Associate Chief Executive

AIS NSW
01.2023 - Current

Executive Assistant to CEO / Managing Director / HR and Office Manager

Boutique Residential Construction
05.2022 - Current

Executive Assistant to Principal and Operations Office Manager / Trust Accounting - Settlements / Exchanges

Residential Real Estate in Mosman
05.2021 - 05.2022

EA To CEO, Chairman and Office Manager for Australia

(NFP) Membership Business Events Business
07.2020 - 05.2021

Executive Assistant to COO And CXO Reporting to CEO And Office Manager (NFP) Membership Business Events Business Services / HR Advance Online Platform

Business Australia (NSW Business Chamber Consulting & Solutions)
02.2019 - 07.2020

Executive Assistant to the CEO / Chairman & Board

Hallas Trading
09.2016 - 02.2019

Executive Assistant & Office Manager, CTO / to IT Management Operations & Tech Team

Foxtel Limited (Television & Technology)
08.2014 - 08.2016

Executive Assistant & Office Manager to the NSW Managing Director

Knight Frank, Sydney (Global Property Firm)
03.2014 - 08.2014

Executive Assistant & Office Manager to the Managing Director and Advisory Board

CP2 LIMITED (Brokerage Finance Firm)
10.2012 - 03.2014

EA to the Head of Real Estate

Babcock & Brown
06.2011 - 10.2012

EA to the MD, Dr Michael Fullilove & Frank Lowy

Lowy Institute for International Policy
06.2011 - 10.2012

Executive Assistant & Office Manager for Australia to the CEO /CFO (Managed 6 staff)

ADCORP Agency, Sydney (Media/Advertising Firm)
05.2010 - 06.2011

Executive Assistant to the Executive General Manager for BT Private Bank & Office Manager

BT/ WESTPAC BANK, Sydney (Retail Banking Firm)
11.2008 - 05.2010

Executive Assistant to the Group Executive HR & CFO (Managed 2 staff)

INVESTA PROPERTY GROUP, Sydney (Property Firm)
12.2007 - 11.2008

Executive Assistant to the Head of Debt Products & senior direct reports

ABN AMRO Bank Ltd, Sydney
08.2004 - 12.2007

Executive Assistant to the CEO and Office Manager for Sydney Office (Managed 4 staff)

DEM Architects, Sydney (Architectural Firm)
03.2000 - 08.2004

Executive Assistant to CEO - Construction Heads of Strategic Planning & Head of Marketing

BORAL Limited, Sydney (Building/Construction)
06.1998 - 02.2000

Client Services & EA to the Managing Director

Milan Partners Training

Senior EA / Global Group Head & the COO

QBE Insurance Group

EA to the CEO & Office Manager (Managed 6 staff)

Ingham's Limited

EA to Head of Finance

CBA Bank

EA to Head of Capital

Leighton Properties

EA to the Head of Corporate Affairs

Lend Lease

Marketing / Events Assistant

Norman Disney & Young, Sydney (Engineering Firm)

Executive Assistant Retail Shopping Property

Jones Lang La Salle (JLL), Sydney

Executive Assistant Commercial Property

Colliers Jardine, Sydney

Senior Property Manager

Richardson & Wrench, North Sydney

Paralegal and Team Assistant Property

Gadens Lawyers, Sydney

Reception and Property Manager Roles

Richardson & Wrench

Boarding School Kinross Wolaroi School

PLC - Pymble Ladies College, Sydney

Adv. Secretarial Diploma [Equivalent to Certificate IV in Business Administration]

Advanced Certificate in Property Agency – Licensed Real Estate Agent

Advanced Diploma in Graphic Design (InDesign/Photoshop/Web design)

Advanced Diploma in Interior Design and Colour Consulting

Advertising Certificate III – Distinction

Certificate Ill in Event Planning

Certificate IV in Real Estate

Certificate NSW Assistant Agent Course

Certificate of Business Management

Certificate of Registration in Real Estate (current 838272 – Expiry 22/03/2026)

Digital Statement of Attainment in Executive Assistant Organisational & Office Management Skills

Dimension Data Learning SharePoint 2007 (MOSS) End-User Course

Diploma in Styling, Photo, Film, TV & Fashion Stylist Course at Australian College of Prof. Styling

EA's Powerful Steps Course – Stepping into your Power – Executive Assistant Personal Branding

Executive Assistant's Course | CCE - Centre for Continuing

EAN Advanced Event Planning & Event Management Masterclass

EAN Strategic Planning and Project Management Skills

EA's Workshop Executive Assistants - Lead from Within

Esp Event for Ea and Pa's Creative Thinking

Esp Event for Ea and Pa's Extraordinary Event Concepts

Esp Event for Ea and Pa's Impact on The Brand

Esp Event for Ea and Pa's Networking for Business Development

Harcourt - Thompson Learning Interior Decorating Certificate

John Mcgrath Training Sales Seminar

Marketing Certificate III – Distinction

Merit Award – Highest Pass – Property Sales Management (top of the year)

PICS workshops Adv. Management Skills / Office Management Skills for Executive PA's

Project Management (Public Sector Development)

Public Relations Certificate III – Distinction

Real Estate Institute Commercial Leasing

Real Estate Institute Email Marketing

Real Estate Institute Increase Your Corporate Presence Internet

Real Estate Institute Property Certificate Of Registration

Real Estate Institute Residential Property Management In Practice

Scda (School of Colour & Des) Diploma in Colour Consulting

Scda (School of Colour & Des) Diploma in Interior Decorating

Scda (School of Colour & Des) Small Business Management

St John's Ambulance First Aid Course (Level 2) - Certificate

University NSW Essentials of Finance for Non-Finance Mgrs.
Rachel Henning