RACHEL HINES

• Coordinated Entries and Exits, ensuring smooth transitions for both outgoing and incoming Tenants.
• Completed all Routine Inspections for portfolio.
• Handled tenant maintenance, all smoke alarm compliance and tenant issues.
• Processed applications and followed up ensuring the best tenants were chosen for Landlords.
• Followed up trades for quotes and works.
• Handled office admin, calendar organisation and appointments.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Used coordination and planning skills to achieve results according to schedule.

• Completed Elite agent Fast Track Training
• In charge of typing and managing all of the Lease Agreements and paperwork for all tenants.
• Answering the phone by the second ring and greeting callers enthusiastically with exceptional customer service.
• Dealing with all of the insurance and compliance of trades people within our company.
• Coached new employees on administrative procedures, company policies and performance standards.
• In charge of all Smoke Alarm Compliance.
• Taking on extra tasks and helping my fellow employee's with their questions and issues.
• Managed multiple tasks in high-volume environment.

• Held a Flawless 100% customer service feedback score.
• Resolved problems and dealt with high intensity situations.
• Customers referred me to their friends and family by name.
• Exceeded my weekly sales targets.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.

2nd in charge of the Delicatessen, Winner of 2x "Caring Passionately" awards, in recognition of an exceptionally high standard of customer service and team work displayed in the workplace.

• Handled roster duties, stock management and stock take duties.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Kept on top of changes to store products and promotions to maintain strong sales.
• Assisted customers with prompt and polite support in-person and via telephone.