Rachel Hoang
Footscray,VIC
Summary
Hardworking employee with customer service, multitasking, and quick-learning abilities. Skilled in problem-solving, and capable of managing projects and collaborating effectively with teams. Committed to continuous learning and professional development.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Sushi Sushi Restaurant
Melbourne
02.2022 - 12.2024
- Answered phone calls, took reservations, and seating arrangements
- Performed opening and closing duties such as counting money, organising supplies.
- Assisted with training new front of house employees on procedures and policies.
Volunteer
University of Melbourne Student Union
05.2023 - 05.2024
- Offered support and assistance during the university's Open Day.
- Helped with prep, setup, and breakdown of public events.
- Greeted visitors and provided directions to campus locations.
Page Manager
Vietnamese Local Businesses on Instagram
06.2024 - Current
- Created detailed product descriptions for an online marketplace, and managed content calendars.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Set short- and long-term objectives for each program delivered.
Education
Bachelor of Commerce - Marketing & Management
University of Melbourne
Parkville, VIC12-2024
Skills
- Bookkeeping
- Customer service
- Scheduling and calendar management
- Team collaboration
- Time management
- Critical thinking
- Multi-task management
- Administrative support
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Timeline
Page Manager
Vietnamese Local Businesses on Instagram
06.2024 - Current
Volunteer
University of Melbourne Student Union
05.2023 - 05.2024
Front of House Employee
Sushi Sushi Restaurant
02.2022 - 12.2024
Bachelor of Commerce - Marketing & Management
University of Melbourne
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