Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Hobelt

Gold Coast,QLD

Summary

Motivated call centre operator committed to providing high quality service. I am positive and friendly with a can-do attitude and always eager to learn and expand my knowledge, as well as enhance my current skills.

Overview

4
4
years of professional experience

Work History

Loans Assistant

Ausloans finance company
Gold Coast, QLD
01.2023 - Current
  • Inbound/outbound calls running through applications of potential customers for pre-approvals.
  • Maintaining a high level of customer service by by addressing queries and updates on loan applications - empathic listening, clear communication and timely response.
  • Provided detailed information to potential clients, leading to increased sales conversions
  • Use of a dialer system, Excel, Teams, Outlook and Word

Cashier/Deli Worker

Super Spar
Gold Coast, QLD
11.2021 - 08.2022
  • Cashier
  • Eftpos and Cash transactions, provided friendly and efficient customer service, dispersion of lotto tickets and winnings, balancing tills at the end of shift
  • Deli Department
  • working Independently involving- frying foods and preparation of foods from kitchen, counter service, product knowledge, closing procedures of deli after operating hours and cleaning to WH&S standards.

Retail Assistant

Lucky Dragon News Agency
Gold Coast, QLD
07.2020 - 09.2021
Ausloans
  • Frontline counter position.
  • Eftpos and Cash transactions.
  • Maintaining high level of customer service during High-volume hours.
  • Issuing lotto Tickets and Dispersion of Lotto winning.
  • Processed transactions accurately, balancing cash registers at the end of each shift

Education

High School Graduate -

Southport State High School
Gold Coast, QLD
11.2021

Diploma - Business

Prestige Service Training
Gold Coast, QLD
10.2021

Certificate III - Business

Aurora Training Institute
Gold Coast, QLD
09.2021

Skills

  • Time Management
  • Good telephone etiquette
  • Microsoft Office
  • Multitasking abilities
  • Active Listening
  • Teamwork and Collaboration

Timeline

Loans Assistant

Ausloans finance company
01.2023 - Current

Cashier/Deli Worker

Super Spar
11.2021 - 08.2022

Retail Assistant

Lucky Dragon News Agency
07.2020 - 09.2021

High School Graduate -

Southport State High School

Diploma - Business

Prestige Service Training

Certificate III - Business

Aurora Training Institute

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Rachel Hobelt