Motivated call centre operator committed to providing high quality service. I am positive and friendly with a can-do attitude and always eager to learn and expand my knowledge, as well as enhance my current skills.
Overview
4
4
years of professional experience
Work History
Loans Assistant
Ausloans finance company
Gold Coast, QLD
01.2023 - Current
Inbound/outbound calls running through applications of potential customers for pre-approvals.
Maintaining a high level of customer service by by addressing queries and updates on loan applications - empathic listening, clear communication and timely response.
Provided detailed information to potential clients, leading to increased sales conversions
Use of a dialer system, Excel, Teams, Outlook and Word
Cashier/Deli Worker
Super Spar
Gold Coast, QLD
11.2021 - 08.2022
Cashier
Eftpos and Cash transactions, provided friendly and efficient customer service, dispersion of lotto tickets and winnings, balancing tills at the end of shift
Deli Department
working Independently involving- frying foods and preparation of foods from kitchen, counter service, product knowledge, closing procedures of deli after operating hours and cleaning to WH&S standards.
Retail Assistant
Lucky Dragon News Agency
Gold Coast, QLD
07.2020 - 09.2021
Ausloans
Frontline counter position.
Eftpos and Cash transactions.
Maintaining high level of customer service during High-volume hours.
Issuing lotto Tickets and Dispersion of Lotto winning.
Processed transactions accurately, balancing cash registers at the end of each shift
Credit Analyst (Underwriting – Personal Loans, Credit Cards, Smart Loans, Auto Loans) at ABU DHABI COMMERCIAL BANKCredit Analyst (Underwriting – Personal Loans, Credit Cards, Smart Loans, Auto Loans) at ABU DHABI COMMERCIAL BANK