Rachel Hopkins
Kiama,Australia
Summary
I am a dedicated worker with 5 years of experience managing heavy workloads in busy seasonal periods. Possessing a highly developed understanding of customer service and handling skills while obtaining professional standards. I seek a varied and challenging position that will enable me to expand on my professional experience, my knowledge and provide further opportunities for personal and professional growth. I have experience in being a Team Leader dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cleaner
WCG Cleaning
04.2022 - Current
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Exceeded client expectations in providing quality services while adhering strictly to deadlines for project completion timelines.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
Retail Team Member
Factorie – Cotton On Group
03.2021 - 12.2021
- Worked on a POS system, closed and opened the store for the day and was trusted with the cash handling system required by the company
- Worked toward keeping up certain KPI’s to ensure the store reached its required goal for the day
- Trusted in rearranging the store each month for the stores new look while also maintaining store cleanliness each day also gaining experience in store organisation and store layout prep each month.
Waitress
Dolphins, Diner and Deli café
10.2015 - 12.2020
- Serving and preparing food, cutting and slicing deli meats with heavy machinery, I attained professional barista skills and customer service experience
- With further experience in the job, I was able to close, open and manage the café without supervision from the owner or manager and train new employees up to standard
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Bachelor of Communications And Marketing - Marketing
University of South Australia
Adelaide, SA2024
Bachelor of Communication and Media Degree - Marketing and Advertising
University of Wollongong, Australia
04.2023
High School Certificate -
Kiama High School
Kiama, NSW2018
Skills
- Customer service experience
- Decision making
- Leadership
- Machinery
- Supervision
- Cash handling
- Ability to work under pressure
- Adaptability
- Housekeeping
- Quality Assurance
Certification
Working with Children's check, March 2023 - March 2028
personal information
Date of Birth: 04/24/2001
references
- Emily Mathein, +61 411 749 476
- Samira Domingos Clemente, +61 406 884 313
hobbies and interests
- Music
- Computing
- Travel
- Life experiences
- Mentoring
- Mindfulness
Timeline
Cleaner
WCG Cleaning
04.2022 - Current
Retail Team Member
Factorie – Cotton On Group
03.2021 - 12.2021
Waitress
Dolphins, Diner and Deli café
10.2015 - 12.2020
Bachelor of Communications And Marketing - Marketing
University of South Australia
Bachelor of Communication and Media Degree - Marketing and Advertising
University of Wollongong, Australia
High School Certificate -
Kiama High School
Working with Children's check, March 2023 - March 2028
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