Rachel Humphrey
Melbourne
Summary
Talented professional with several years of experience and expertise in underwriting. Strong quoting and negotiating skills. Well versed in preparing insurance policies and terms to manage risk and mitigate loss.
Specialized skills in risk assessment, financial analysis, and regulatory compliance. Excel at critical thinking, decision-making, and problem-solving to evaluate applications accurately and make informed decisions.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Public & Products Liability Underwriter
Allianz Australia
Melbourne
09.2020 - 04.2025
- Worked with colleagues to review, accept or deny new and renewal business.
- Managed workload to ensure timely and accurate processing of loan applications.
- Negotiated coverage, policy pricing and service delivery during meetings with customers, agents, or brokers.
- Trained junior underwriters and support staff in underwriting processes and policies.
- Conducted comprehensive analysis and evaluated risk to control underwriting loss.
- Underwrote, managed and serviced profitable book of business.
- Conducted accurate and thorough risk selection with proper classification of insureds.
- Gathered and analyzed information to determine risk acceptability.
- Utilized underwriter authority to correspond with corporate risk appetite and strategy.
- Decreased value of substandard risk policy and specified endorsements.
- Resolved discrepancies between customer documentation and internal records.
- Analyzed risk and adhered to underwriting standards to drive risk selection and profitability.
- Maintained up-to-date knowledge of industry trends, regulations and compliance requirements.
- Negotiated terms and conditions of loan products with brokers and agents.
- Interpreted underwriting guidelines and assessed risks according to company policies.
- Followed underwriting guidelines in developing rates for new and renewal groups.
- Underwrote renewals by reviewing premium history, claims history and company financial condition to determine action.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor Of Equine Studies (Breeding) -
NMIT
Melbourne12-1998
High School Diploma -
Pascoe Vale Girls' Secondary College
Melbourne, VIC10-1996
Skills
- Risk assessment
- Policy pricing
- Policy underwriting criteria
- Customer service
- Task prioritization
- Adaptability and flexibility
- Teamwork and collaboration
- Manage risk
- Client relationship building
- Quote preparation
- Building strong relationships
Timeline
Public & Products Liability Underwriter
Allianz Australia
09.2020 - 04.2025
Bachelor Of Equine Studies (Breeding) -
NMIT
High School Diploma -
Pascoe Vale Girls' Secondary College
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